We stayed in a business suite for five nights and it was quite nice and roomy. The good news is that the room came with a computer; the bad news is that the high-speed internet was much slower than what we are used to in the U.S. and there is a charge. We particularly enjoyed the chinese breakfast everyday as it was included with the room. The bathroom water was hot and the room temperature was fine. We were on the 6th floor and it was very quiet at night, so really no complaints. The location is great for walking on Nanjing Road and even to the Bund. Would stay there again in a suite. The doorman was great at arranging a taxi for us early in the morning to the airport.