Ratings
Average Rating out of 5
Facilities
Bed
Ambience
Cleanliness
Service
Room Size
Location
Amenities
Value for Money
Number of Reviewers Who...
Recommend
Do not Recommend
Neutral
11 to 13 Thistle Marble Arch London Hotel Reviews
3
4
2
The service of the hotel i was not happy with, a stay at this hotel was a prize i won which had been pre payed for on the internet however the reception staff continued to take my personal card details to pay for this room, the staff on reception seemed to not understand me as i didnt understand them either which made this even harder to resolce the mistake they ahd made. i work for Capital One and a lot of business could of been brought to this hotel had the service been a little better.
5
In general, most of the hotels still don't have computers for free internet (but there are some, even free wireless in the room). In general, accomodation in London is too expensive. The room is excellent, since I get an upgraded room (they don't have the room that we prefered: non-smoking + quiet), this despite that I have called 2 days before (and already OK/reserved)
i ordered a no smoking room but there were none available apart from a disabled room. the receptionist offered me an upgrade to a deluxe smoking room, which i declined so i accepted the disabled room
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