Intro
Curious to see what guests who have stayed in Legend Hotel Kuala Lumpur think about it? Read what guests who booked through HolidayCity have said about Legend Hotel Kuala Lumpur. We also have reviews by visitors who have visited the hotel (not necessarily through HolidayCity).
Ratings
Average Rating out of 5
Facilities
Bed
Ambience
Cleanliness
Service
Room Size
Location
Amenities
Value for Money
Number of Reviewers Who...
Recommend
Do not Recommend
Neutral
Reviews
Legend Hotel
4
5
The most valuable experience ever!!
I would recommend this hotel
3
Although I had requested for interconnecting rooms, on arrival we were told that none was avaliable. Housekkeping staff need to be more people friendly. I would like to commend Mr. Ritchie Florentine our waiter for breakfast. His PR and service qualities were excellent. Legend Hotel is fortunate to have personnel like him.
Can Be Improved
2
Rooms need a door bell Rooms doesn't need the bath tubs nowdays because not all bath tubs is clean,some bath tubs is old and not so clean.Suggestion, remove the bath tubs and change it a shower room such as rain shower with sliding glass doors. Most 4 star hotels have change to LCD tv.It will be good to upgrade to LCD tv and add more Programs such as sports channels and Movies,Not enough programs. Wireless internet should come as complimentary since most of the 2,3, or some 4 stars hotels is giving free wireless internet.This will be good and more business people will stay in the hotel. Room doesn't smell nice, should add in some nice fragrance. The rest is ok but I will check out the deluxe rooms next visit. Thank you
Mostly all positive points: The hotel bell boy at the ground floor and the shuttle driver (9th June, 7.30pm) must be commented for their professional attitude. I couldn't recall their names but I do recognise them. these two gentlemen are very professional, very sincere and very helpful too. the room was excellent, the staffs, at front desk, restaurants, concierge, bell boys, room service (all staffs) were excellent too. the location was great. Also quite easy to get to city area by commuter train nearby.
Each time I visit KL, Legend Hotel is my always choice. Apart from spacious room, the location is very ideal as the LRT is just next door. The buffet breakfast is also the best compared to the other hotels in Malaysia that I have visited. With friendly staff around and prompt service, Legend hotel will always remain as our second home in KL.
Though I had requested for a non smoking room, I was given a smoking room due to none availability of non smoking room. After my checked in and further dealing with the front desk, I was told that they would try to get me one the next day. I then got in touch with the hotel assistant manager (Mr. Ari) who promptly upgraded me to a non smoking room. I then found the air conditioner there in was not working properly, Mr. Ari also organized to get it fixed promptly. Though I only intended to stay for 3 nights initially. I ended up extending my stay for a further 9 nights due to the most proficient customer service provided by Mr. Ari and other hotel's staff. Many thank you to Mr Ari and the staff for making my stay in KL more enjoyable and pleasant.
A Philipino waiter in the restaurant made me feel very welcome at the restaurant during breakfast as he knew I was on my own.
Very accessible hotel
Great location as the Putra LRT station is just next to the hotel. We don't have to rely on taxis as the LRT system is very commuter-friendly. The free hotel shuttle service was very convenient, too. The mall found within the hotel building provided some satisfactory shopping. We did not get to try the breakfast as it's not included in the rate but the room service we ordered for supper was fast and the food was ok, too.
Okay for a stay
They lost my online payment details, so I ended up paying cash on check-in and then they gave me a refund when I checked out. The 2 magnetic keycards did not work and so I had to get them replaced. But I was impressed, once I got into my room with the size, cleanliness and amenities. The staff were also great and friendly and I enjoyed the food from room service. My stay overall, even with the hicups was good, so I would have no hesitation in recommending 'The Legend Hotel Kuala Lumper'.
Hotel seems to be little bit old, so I've expected more from a 5 star hotel, but on the end I was satisfied, mostly because of very good & helpful staff & service
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