Ratings
Average Rating out of 5
Facilities
Bed
Ambience
Cleanliness
Service
Room Size
Location
Amenities
Value for Money
Number of Reviewers Who...
Recommend
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Neutral
11 to 20 Swiss Inn Kuala Lumpur Reviews
2
4
3
5
As the hotel was under rennovation when I arrived, I missed its sign and got lost a couple of times looking for it. When I found it, I was apprehensive. However, the hotel staff were friendly and check-in was efficient. That allayed my worries a little. When I entered the rooms, I was pleasantly surprised by the cleanliness and size of the rooms. One thing which was inconvenient was getting cabs from the hotel, which is located in Chinatown. The cab charges were not metered and the drivers tend to charge exorbitantly. All in all, I enjoyed my stay in the hotel.
Rozendaal
1
The hotel is in a very bad location. All of the taxi drivers warned us about it.
your staff are your asset
Your staff are very hospitable. They are very warm and would be very much willing to help. You feel so at home and secure with them. You are all great there especially to Malathy and that chinese looking girl who used to be on duty during day time together with malathy. Thank you so much for the nice accomodation. Also, the tour desk persons are great especially to Morti and his boss. I would for sure check-in again in your hotel when i come to visit Malaysia again. More power to all of you. Joan
Complaints: 1. The pillows in the bed had a smell and it was very uncomfortable. This is true not only for my pillow but for all pillow. 2. The reservation made via holiday city was queen size bed but when actual booking was done it was twin. Tried to request for a change but the answer is no available. 3. The security key reader was not working and there was a number of times I need to go back to the receptionist to change my access card. The problem was not on the access card but on the reader. No phone on the lobby so u need to walk again. Second the guy told us its a battery problem - this gives me a conclusion that they are not proactive in replacing battery for the reader. 4. We check in 6PM went out for dinner went back 9:30 just to find out there was no towel, soap & shampoo. We called to request but the reception guy was telling us they already fill in the toiletries. Instead of listening & quickly giving our need he still reason out. Finally around 10:15PM the guy from housekeeping came in for the soap, towel and shampoo. Very very poor service and responsive on cust needs.
Parking Lots
I went driving up from Singapore. I have a pleasant stay at the hotel with my family. The only problem is the hotel does not have their own parking lot and we have to parked at the nearest hotel which is about 10 mins walk from the hotel. This matter makes us worries and we checked out the next day instead of 2 nights and transferred to the nearest hotel which provide parking lots for guests. If only the hotel provide their own parking lots, I think most of the drive up travellers will like it.
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