Ratings
Average Rating out of 5
Facilities
Bed
Ambience
Cleanliness
Service
Room Size
Location
Amenities
Value for Money
Number of Reviewers Who...
Recommend
Do not Recommend
Neutral
11 to 20 Swiss Garden Kuantan Reviews
4
5
3
The hotel is basically very good. But for the business man not having internet available in the room is very inconvenient. If there was a hotel close with internet, I would definitely move there. This hotel finally put wifi in the lobby and restaurant so it is a move in the correct direction. The hotel is convenient to our work so that is the real reason we stay there. There has been 2 to 8 people there for the last 2 months and we have 1 to 2 months before the project is complete.
A quiet beach holiday
I only stayed for two nights. All was ok except the food service for dinner was very slow, so slow that for one night I went down the road to another hotel for dinner. Beach location is good, but watch out for the jell fish; one French man was seriously stung on the ankle. Perhaps a warning to tourists would be useful. Staff were courtious and helpful. Prices were reasonable. I would recommend this hotel.
Initially the room given to us was not to our expectation as on the 2nd level it had little sea view, --only pool view.Upon feedback we were then put on the 4th floor #4209 which commanded a better view of the sea.
Wonderful resort... too bad the beach was not impressive, Even at high tide, still looked like low tide. The beach a little further south at Tg Cempedak was far better. We got a pool view room which I happily learnt was newly renovated. A thoughtful inclusion was a rail for hanging wet swimsuits out on the balcony - wish all hotels would be so clever to install such!
Dangerius for public, especially hotel guest with children to use the circular driveaway ramp to accesss to hotel foyer / main entrance lobby after parking their car at ground level. At the moment , the access staircase were located at isolated area which sometimes miss by new arrival guest. Perhaps make a prominet staicase which can be easily seen at carpark level or put up additional signages.
the floor was dusty on check-in. Was better the next day.
2
For so many times that I stayed in this hotel, the food has not improve. I ordered a French Onion soup and was tasteless. Luckily the waiter was willing to exchange it to a mushroom soup for me without extra charges. I was given a smoking room with smell (which I agreed to take) and when asked housekeeping to spray it, they gave me the can and asked me to spray it myself.
Children's wading /swimming pool was dirty and when asked why it was not cleaned the staff replied that they had only time to clean one and opted to do only the adult pool.The front desk staff are well trained but the others can improve. Plumbing was poor in the rooms , one had a blocked WC and the other sink was not drainng well.Airconditioning also not cold enough ,took forever to cool.
Lobby recently renovated. All staffs are very keen to serve. From porters to room service. Definitely a well worth destination to relax. Sea facing rooms have been recently renovated. What more needs to be said.
Swiss Garden Kuantan Click here to browse more Kuantan Hotel
i Other hotels in Kuantan - Duta Sands Beach Resort Kuantan- Duta Village Beach Resort Kuantan- Grand Continental Kuantan- Hyatt Kuantan
i Visitors booking Kuantan hotels are also interested in - Malaysia Hotels - Kuala Lumpur Hotels - Melaka Hotels - Penang Hotels - Langkawi Hotels