Ratings
Average Rating out of 5
Facilities
Bed
Ambience
Cleanliness
Service
Room Size
Location
Amenities
Value for Money
Number of Reviewers Who...
Recommend
Do not Recommend
Neutral
31 to 40 Strand Palace Hotel Reviews
4
5
2
3
Excellent value for money and well situated for Covent Garden. I alerted the hotel to the fact that the water from the shower was very hot - it was not possible to add cold water. This could have been dangerous for an elderly person or a child. The hotel took immediate action to rectify the fault.
It was perfectly adequate for the purpose and the price paid.
1
Corridor was very smoky, although I had a No smoking room corridor stank
Had problems checking in as they didn't have it on the system that I had already paid and expected me to provide them with a credit card statement proving this or call my bank to verify! The payment had happened as I had a statement at home 100 miles away, I gave thm your details to check with you and in the end it was resolved but stressful way to start the break. As the room was very small, it got very very hot! The window only opened half way and the large mirror that was fixed to the dressing table blocked any air flow. There were no fans or cooling devise. I was awake unablt to sleep due to the heat (it was not a hot weekend 19 degrees) at 6.30am and had to go for a walk outside to cool down - not exactly comfortable sleep! The full length mirror was on the inside of the wardrob door, but to see yourself you have to get in the wardrobe!
Extremely unfriedly and incompetent young lady at reception desk in early afternoon on July 10th
The staff was pleasant but difficult. Registration guy kept announcing my room number. Other services were promised but not performed in a timely manner. made me late for my service to the airport. Needs to have a safe in the Itwas very cramped/
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