We stayed for just one night prior to catching an early flight from Auckland. It met are requirements perfectly ie. affordable, comfortable, staff were most cooperative, we were taken to the airport and collected from the airport on our return right on time, courteously and promptly. Much appreciated

The staff were most helpful. The pick-up from & to the airport was quick, especially as it was after midnight. We had to change our dates because we couldn't go to Cairns because of the cyclone, so arrived 2 days early, but they accomodated us anyway. They also informed us of the local eateries. I was taken ill whilst staying there so they directed me to the nearest doctors for which I will be forever grateful because it allowed me to get treatment and continue my holiday. Enjoyed our visit! H & B. Webber. UK.

The staff was very accommodating. I arrived at the airport in the mid-morning and they were there quickly to pick me up and made sure there was a room ready for me when I got there even though they had a full house the night before.

The receptionist was extremely helpful, bright and cheerful, but we realised at once that this was not a Comfort Hotel, which it had specified on our paper work. The Comfort Chain has sold this hotel last April to Silver Oaks, we booked well after this date, so feel we have been misled. The hotel is well past it's sell by date. It is dull, tired and very plastic orientated. We booked an executive spa bath, but it did not look inviting enough to get into. Maybe it was executive 25 years ago. We were pleased we were only staying one night as the ambiance of the place did not speak of safety and security.

The staff was great, arrived at midnight after bad day of flight delays and the night auditor managed to find me a room, even though my booking had not gone through.
Staff very helpful in getting me to the airport the next morning.

Good location but room design and amenities poor not even any items in the fridge, no face towels and shampoo. Good for transit over night.

Convenient for the airport, and shuttle service was appreciated. Helpful and friendly staff.

I was disappointed I could not get a late check out; I had a 7:30 PM return flight back to the United States but had to check out of the hotel by 10 am. I picked this hotel because it was close to the airport and since it caters mostly to a traveling croud, I would have expected a little more flexibility in checking out so that I didn't have to spend so much time in the airport waiting for my flight. I was surprised and disappointed in the lack of flexibility and sensitivity to international travelers.

the hotel was basic but suitable for the price. Bedding felt damp and cold and showers wen't that good but the hotel fulfilled a basic need of having somewhere close to the airport to get some sleep after a long flight.

Stayed overnoight while in transit so we arrived late at night,left early in the morning and never saw the hotel in daylight. For transit purposes it was quite adequate and at a reasonable cost for the area. Shuttle bus to and from the airport was efficient and the room was all that we needed.

The room numbers need to be more visible especially when it's night time. The room was excellent.

The hotel seemed shabby and soul-less, and was only useful as a late night stop over. However, the reception staff were helpful.

Very happy with our airport transfers thankyou. Arrived on a rainy day (Friday 13th) from Nelson at 11 am after ringing ahead to inform of our early arrival.(Our form said check in was between 11 and 2.) Our party of 3 was given the option of sitting in the very small reception area for 2 hours on 2 seats until our room was ready with no suggestions of alternatives. Felt the reception we received was most unfriendly, bordering on hostile. That marred an otherwise pleasant stay with Comfort Inn

Overpriced for what is received. Threadbare and quite minimal. Not up even to Comfort Inn standards.

Collected from Airport very good service and returned next morning. Only stayed 1 night arriving very late and leaving early.

Service was excellent and the on duty reception was very helpfull. Would love to visit the place again Excellent environment, relax and very comfortable

When you are without transport, rather expensive taxi, or infrequent busses are the only alternatives, as the motel is quite isolated. No airconditioning, although the web site said that there was..

My mates and I travelled during winter and all our bathroom windows were impossible to shut. got to improve on that!

As we arrived at 1:30AM we requested a late check out (we wanted 11:00AM. We were told we could not have a check out past 10:00AM unless we paid a $65 charge. We had to wait in the reception area with our bags for an hour until we were picked up at 11:00AM. The management were not focussed on customer needs. Small and basic. No fly screens on door.

I was angry that tarriffs quoted did not include GST. All other motels/hotels that I stayed in on my NZ trip quoted tarriffs including GST. Also there was inadequate parking for cars which made access in and out difficult. For these reasons I would not recommend your motel/hotel to others nor will I stay there in future

good location for airport, courtesy bus very good, picked us up at 5.30am for an early flight

Annelise was particularly helpful about phone calls, since the hotel had just been cut off by the phone company in the middle of the New Year's holiday we appreciated the kitchenette especially