Unfortunately the one real BAD point was the smell of dampness throughout the corridors.

Unfortunately, quality of dinner food from hotel restaurant really poor.

When I arrived, the young l;ady at Reception was most courteous, she agreed to store our bags until we received the room. I also handed her a bankers cheque for GBP. 658.00 to cover our room cost. She was not sure if this was acceptable, but agreed to hold it until the manager arrived. My wife and I returned a little after 2.oo pm. The manager was there, he returned the cheque saying that the accounts dept. instructed him not to accept it. He explained that the hotel did not accept travellers cheques. I pointed out that it was not a travellers cheque but a bankers cheque made out to the hotel. He was adamant and stated that he could only accept cash payment. If this is indeed the policy of your hotel group, I prefer to use someone else when next I'm in London. I had to chase about looking for the branch of the bank. When I returned I paid in cash. With regard to room cleanliness, this was good except that it seems the staff do not wash cups and saucers. The bathroom was very small and very uncomfortable.

Your Hotel is a very nice Hotel and is in a very good location. While we were there we had very little hot water in the room and the water pressure was very low. Other than the size of the room, which one can look past as most hotel rooms in London are very cozy. A full time cafe or restaraunt would serve you well, especially for those unfamiliar with London and just want to relax upon arrival or prior to departure. The staff at your Hotel were very professional and very helpful. The interior design of the Hotel was very nice as well as the exterior front. The back behind the Hotel could be made into an absolutely beautiful sitting area or outdoor lounge or cafe, the potential is definetly there. Overall our visit there was very nice, very quick unfortunetly but nice none the less. We will seriously consider staying there next time we are in London.

All The Best,

J.P. Wadsworth

Hotel is very good for the price, is in an ideal location and me and my girlfriend where very happy with the room! no complaints

although fixtures and fittings good in the bedrooms - the size of the room and the bed was minute. the heating was on full blast and no way of turning it off - even with the window open (and it was cold outside) we were baking. We would never stay there again.

This hotel is absolutely OK for Holidays, but I will not use it again for business trips. Pro: Location of the hotel is great; 4 mins walk from Queensway tube stn. Con: no internet in the room, very small bathroom

I used my calling card (that uses a non-chargeable UK 800 number) to make a call from my room to North America. Hype Park charged me 71 GBP for the call. I explained that I've used the same calling card 30-40 times from London hotels and the cost is typically a 75 pence connection fee. Regarding the matter, the staff appeared to me as either incompetent or unethical.

This hotel is in an excellent location....but that is where it ends.

Staff were rude or not helpful, rooms tiny and noisy, aircon not working and the rooms were unbearably hot, boiler broke down and it was overpriced for the poor service and amenities.

I would never stay again which is a shame as it was in an excellent location.

In fact I am traveling in Europe since almost three years for business purpose and first time, I experienced in this hotel that somebody has stolen Euro 600 from my hotel room from my laptop bag.

In fact I have kept money at such place in laptop bag that it is hard to find out also but still this hotel staff could manage to find out the same and stolen and on complaining the same to hotel, they simply refused to accept complaint and on the contrary, they started to blame me.

I believe that you should not recommend such hotel in future wherein staff is not reliable because they may steal so many small items and it is really hard to carry with you all time during stay.

I must say that they don't behave also with Indians not in good manner because they gave me room also which was in very corner wherein all these kind of incidents may happen and it was really small room wherein you can't walk also.

Breakfast was extremly expensive so we had to eat out. Bathroom extremly small. No Air conditioning.

Very small and old rickety lift. No room for bags in the lift if two persons at the same time Very big bed in a very small room

i wrote to the manager of the above hotel two weeks ago and have had no reply so far.you could read my letter to find out my opinion of my stay

A lovely hotel, but so many things did not work. The lift was out, airconditioning nonfunctional, safe didn't work and water pressure was low. Would recommend with ocnditions. Very nice room and updated bath. Room was very small, could barely walk between the bed and desk.

Our room was on the 4th floor but the lift only went to the third floor. We couldn't always use the lift as it was out of order sor some of our time there. I found the room to be a bit on the small side but it was decorated well and had everything we needed in it.

I arrived at the hotel, checked in and then was taken to a different hotel around the corner. This was not a problem because the suite I was put in was nice and clean and excellent value. However, there was a problem when I tried to check out the next morning as I went to the original place I checked in (there was no one on reception at the suites) and was told to go elsewhere. I did not do this and the receptionist told me they would handle my check out. The staff were professional and polite - it was just a strange situation.

worst hotel i have ever stayed in lift out of order

Hotel staffs are OK, not too friendly but nor too indifferent. Better try to shorten the time required for check-in and room key pick-up. Also, the nearest underground 'Lancaster Gate' is currently closed for reconstruction. This information should be published on the page as it affects their visitors' plan to go there. Overall, I think this new hotel is not completely ready and doesn't qualify as a four star in my humble opinion. Not all the rooms have Internet facilities. Room OK. I do appreciate the spacious shower. Tea facility need to be cleaned, at least for the one in my room (012).