Recommendation:   By Mr.Ronald Laird  Australia This is the 4th time i have stayed in this hotel in 4 years. Its position to the heathrow express is perfect. the area in general is great for restaurants, food shops pubs etc. And it is just a 15 min walk accross the park to knightsbridge.
the ... down side of our stay was poor maintenance! lots of things were now broken and had not been repaired. we had to buy our own window lock to lock the window which opened on to the street!!
the reception staff were totally unreliable. We didn't get any of our messages. friends were told we where not staying in the hotel.
would i stay there again? possibly. It was still value for money. maybe by next year things will have been repaired and new staff will have been employed!! and don't forget - this is london after all!!
Recommendation: By Mrs.Lindy Houston  United Kingdom It was in a large tree lined avenue, with an off road, road! which would be handy for parking if you arrived by car. The porter was helpful with the bags, a few red carpeted steps up and into a trendy cool receiption the staff were polite and let us ... see the rooms before we were booked in, we arrived at 12. 30pm, we had booked 2 rooms and had to wait until 2pm for rooms on the same floor, one room was smaller than the other, internet access was free and very useful, there was a small fridge, with chilled mineral water, a kettle with biscuits, tea, coffee, milk and sugar. There was a room service menu, breakfast was £15 which we didn't have so can't comment, praed st was at the top of the road which had kfc, macd's, burgerking, cafe's, resturants, a bagel bar, tesco's, superdrug, and further up praed st, there was an m&s. The hotel is very close to paddington rail & tube station. The porter on the day we arrived was extremely friendly and set up our tv internet and because we didn't have a great receiption on bbc1 & 2 he fetched a maintainance man who replaced the coaxe cable leading to the tv, which was excellent, he stayed for a chat while it was being fixed and was happier that every thing was working well (very impressed). i would say keep your key card away from your mobile phone as it de-activates it, and if you've been out all day and have to go back down to get it switched on again it can be a peave!( it happened to us twice, before they told us about the mobile thing).
the air con was great as london is very warm at night, we were at the back of the hotel and the private appartments oposite have roof terraces and balconies etc, there was a birthday party, on the first night, which was quite noisy, but nothing to bad!! overall we were very impressed, even though our room was small, but sure your don't go to london to sit in a room !!
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