The hotel did not reach my expectations. The room stank of smoke and the shower needed the mould cleaned off the grouting.
Where the sliding door to the shower/toilet slides into a recess into the wall it would seem as though the door had not been cleaned.
When taking a shower the water ran all over the floor towards the toilet where the drain for this was, the water did not drain away as it should, so consequently you had to paddle through water if you wanted to use the toiletafter having a shower.
Clean sheets and towels were replaced each day.
Although breakfast was included I noticed raw sausages were placed in the heated serving pans, as were the tins of baked beans.
Reception staff were polite.

dear sir/mdm,

the first day when I arrived at 2100, I found they have no room for me, ( reserved 1 week ago for non smoking).
they asked me to wait for at least 1 hr to prepare a room.
But there is only smoking room available, I have no other choice.
The next day my wife had a sore throat and kept coughing due to sensitive to the cigarette and smoke in the room.
I went down to the front office, and they finally replaced me with a non smoking room.

This was the very unhappy experience we had with your hotel.

Thanks for your concern about the comment.

Haji

for a pricey 'budget hotel', it fails to impress me. the room is small and dirty. the toilet is also squeezy. it is hard to move around in the room.

i guess it is only good for a one night stay for those backpackers BUT still its not worth the money. there are other places with value for money and a pretty much comfortable place to sleep.

the airport in our room was spoilt and it took them 2 hours to come up to tend to the issue.

there wont be 2nd visit for me.

Good location for liesure travellers

Basic accommodation but close to many amenities - providing you are able to walk to Metro (approx 10 minutes). However, bus service close to hotal. Good for evening stroll alongside river and close to Clarke Quay. Quiet giving a peaceful night's sleep.

Sufficient breakfast and pool area was good during our stay as we were the only ones to take advantage (early November). However, rooms very much in need of "make-over"; clean but in need of re-paint and update.

Great for basic stop-over accommodation if most of time spent out of hotel - we would use again.

Robertson Quay is a hotel which is rather old looking. my stay there was purely for business so perhaps if one is looking to go down to Singapore on a budget then this hotel is quite okay.

What I found personally distressing was of course the fact that a majority of the cab drivers did not know this hotel. So, a worrisome fact there. Other than that the hotel is pretty decent though I think the hotel has GREAT potential to be a classy designer hotel...

Timothy Liew
Malaysia

Our stay at Robertson Quay was for two nights. The room was basic and about a 20 min walk to the nearest MRT station, Clarke Quay. The breakfast was basic as well. Overall it was a good hotel for the money.

This is a budget hotel without most of the amenities that travellers would expect even of a budget hotel. You get just the basics.
The hotel is in a very good location, at Robertson Quay, and only a 4 min walk to Clark Quay. It is also a convenient location from which to easily get a taxi (sometimes very difficult in Singapore). Lots of good restauarants nearby. The staff are helpful and courteous. The room was clean.
Most of the clientele are leisure, family, and even backpackers. The hotel has a very, very casual atmosphere.
The rooms are in poor shape and they desperately need to be refurbished. The rooms are extremely small, which would be fine, if the rooms were well decorated, with better amenities and custom furniture. Beds are short and on the small side. Insufficient bedding and pillows provided.
A new hotel is under construction right beside the hotel however, this onlycreates noise in the daytime and the room is so small guests will not be spending any extra time in their rooms, so this should not a problem.

Rooms were extremely small and pokey. Service was non-existent. It was reasonable cheap but I would still go elsewhere next time.

Don't go here. The rooms are tiny and they spray them full of air freshener so that it's hard to breathe. The staff are unhelpful. The food is poor. The spa is silly. The pictures look great but you would never know you were in the same building. Even in the elevator, when you looked at the pictures, you had to wonder how it was possible to be in the same location but the reality so different. Bizarro world.

While the location was very good, but i found the hotel very sloppy and stingy in terms of amenities in the rooms, basic things like water glasses, creams and shampoos were not there . The so called continental buffet breakfast was a sham - We had breakfast one day but the entire exp was sad, no fruits , empty trays of chicken sausages .. all in all a hopeless breakfast, we went out to have breakfast after the first one .

Hardly any staff we interacted , front desk was polite .

Pls give very realistic picture and description on the internet otherwise as tourists we walk into deals which don't make for a pleasant holiday !

Regards
Moushumi Dutt

The Robertson Quay Hotel was cheap, so not a lot was expected. It was rated as 3 Star, but that must be a self-rating as the rooms were very basic and in poor condition.
The rooms were very small and in need of refurbishing. Lots of marks on the carpet and stains on the walls. The ceiling was also covered in a nasty stain!! The air-conditioning worked well, which it should have in such a small room. the 'big' bed was a standard double, but quite comfortable.
The bathroom was the tiniest one I have ever seen in a hotel. You could literally sit on the toilet and hold the shower hose above your head. Everything was soaked, including the carpet outside the bathroom. Judging by the faded water stains, this is a regular occurance.
The bathroom also had bare white brick walls and a hideous orange sink. No other amenities in the bathroom at all. Nothing.
The continental breakfast on offer consisted of sausages, baked beans and toast. No juice, just some cordial drink. This does NOT constitute a continental breakfast, but at least it was edible.
The staff were not overly friendly or helpful. The only redeaming feature was the hotel's location. It was very close to Clarke Quay and the MRT. Lots of good eating nearby.
I have stayed in Singapore 9 times, and I will never stay at this hotel again. Far better to pay an extra $30 a night and stay in a better hotel.

The bed was too near the air-cond vents

Bathroom shower in an awkward position.

Can smell cigarette smoke outside my room.

No cardboard.

I am very dissappointed with the bathroom, it is just too small; the location doesn't fit to my need, too far from the chinese restaurant or food court; also, long walk to MRT station, therefore I took Taxi in my whole trip to avoid tire of walking.

Nice little swimming pool. No Internet access while we were there because of some technical fault. Convenient for Robertson Quay and not far from Clarke Quay and Singapore River boat trip. Breakfast not that good.

2 days Me & my husband stays there, We love the location which near singapore river, staffs quite helpfulwhenever we need the information, our complain only about the breakfast, in 2 days we always got the same menu. I can't imagine if I have to stay longer there, I might be bored having same breakfast everyday. Thanks.

IMPROVE INTERNATE SERVICE
IMPROVE THE VATIETY OF BREAKFAST
BATHEROOM SIZE -- SMALL
STILL BEST FOR VALUE

I BOOKED ON THE INTERNET AND FOUND THAT SIZE OF HOTEL, AMENITIES AND ROOMS WERE NOT AS EXPECTED. I ARRIVED IN THE MIDDLE OF THE NIGHT, AFTER A LONG JOURNEY, ILL AND WITH AN INJURY. I WAS PUT IN ROOM 203, PROBABLY THE SMALLEST ROOM IN SINGAPORE AND UP A STEEP STAIRCASE. I WAS OFFERED NO ASSISTANCE WITH MY BAGGAGE. THE SHOWER RECESS WAS THE WHOLE BATHROOM. THERE WAS NO MIRROR IN THE BATHROOM. I WAS FINALLY MOVED TO ANOTHER ROOM THE FOLOWING AFTERNOON, AFTER MUCH WRANGLING. THE ONLY PLUS WAS THE INCLUDED BREAKFAST. ROBIN MORISON

The room is quiet and reasonably comfortable, especially for its price.

We had room 716