Introduction
 
Overall Ratings by 79 Reviewers is:  4 
 
Recommended: 59 Not Recommended: 6 Neutral: 14
 

Hotel Ratings (out of 5)
4  Facilities 4.2  Location
4  Ambience 3.8  Service
3.7  Value for Money    

Room Ratings (out of 5)
4.3  Bed 4  Room Size
4.2  Cleanliness 3.8  Amenities
 

61 to 79 Renaissance Hotel KL Reviews
 

Recommendation:  by Woon Kon Lam
 

 
Hotel
  Facilities 3
  Ambience 4
  Service 3
  Location 3
  Value for Money 3
 
Room
  Bed 3
  Cleanliness 3
  Room Size 4
  Amenities 3
   

Recommendation:  by Cheng Hooi Lim
 

Despite being in the new wing, I find some of the amenities in the room a bit old/"worn out". I expected things to be a bit newer.

 
Hotel
  Facilities 3
  Ambience 3
  Service 3
  Location 4
  Value for Money 3
 
Room
  Bed 4
  Cleanliness 4
  Room Size 3
  Amenities 2
   

Recommendation:  by Sing Wai Loh
 

Check-in time is 2pm. Unfortunate, my room is not ready when I arrive at 2.30pm. Should not request the guest to wait for 1 hour to get the room clean. Housekeeping should improve their schedule of cleaning Should provide toothbrush and toothpaste for free.

 
Hotel
  Facilities 4
  Ambience 4
  Service 2
  Location 4
  Value for Money 4
 
Room
  Bed 5
  Cleanliness 4
  Room Size 4
  Amenities 4
   

Recommendation:  by Robert Bollen
 

I have stayed at this hotel on and off over the last 6 years and I must say that the quality of service (which was great already) has been increased. The staff are great and excellent facilities.

 
Hotel
  Facilities 4
  Ambience 5
  Service 5
  Location 4
  Value for Money 5
 
Room
  Bed 5
  Cleanliness 5
  Room Size 4
  Amenities 5
   

Recommendation:  by Lucas van Laar
 

The concierges were particularly helpful and knowledgable. The shower head is far too low for someone like me at 195cm

 
Hotel
  Facilities 4
  Ambience 4
  Service 3
  Location 4
  Value for Money 3
 
Room
  Bed 3
  Cleanliness 3
  Room Size 3
  Amenities 2
   

Recommendation:  by Rupali Mody
 

please have better pool in which one can swim and not just a shallow pool. also please have a jacuzzi. otehr hotels have good pools.

 
Hotel
  Facilities 3
  Ambience 2
  Service 3
  Location 2
  Value for Money 3
 
Room
  Bed 4
  Cleanliness 4
  Room Size 4
  Amenities 3
   

Recommendation:  by Glenn Jothy
 

The service was found a little wanting. Our original room was found defective - aircon and tv were not working. Our complaint to reception took a long time for a response. We had to call at least twice for attention. We wasted a good half hour waiting to be relocated and could not bathe nor unpack. The final straw came at check out when the hotel added on taxes to the room rate of RM195 and a mini-bar charge that we did not use. I understood from your website that the total room charge was rm195/night. When I asked to see the original check-in voucher that I furnished upon check-in, the hotel had somehow misplaced it. However, the duty manager made it up by waiving the taxes. The room tariff is high if taxes are added.

 
Hotel
  Facilities 4
  Ambience 3
  Service 3
  Location 5
  Value for Money 3
 
Room
  Bed 4
  Cleanliness 4
  Room Size 4
  Amenities 5
   

Recommendation:  by Ratima Tumjib
 

 
Hotel
  Facilities 4
  Ambience 4
  Service 5
  Location 5
  Value for Money 5
 
Room
  Bed 5
  Cleanliness 5
  Room Size 5
  Amenities 5
   

Recommendation:  by Hida Hj Hidup
 

The carpet needs to be changed coz its dirty and looks tired.

 
Hotel
  Facilities 4
  Ambience 4
  Service 4
  Location 4
  Value for Money 4
 
Room
  Bed 3
  Cleanliness 2
  Room Size 3
  Amenities 3
   

Recommendation:  by Gary Lim
 

Not enough TV channels. TV reception was not good. Happy with room as we were upgraded.

 
Hotel
  Facilities 4
  Ambience 3
  Service 3
  Location 4
  Value for Money 3
 
Room
  Bed 3
  Cleanliness 4
  Room Size 4
  Amenities 3
   

Recommendation:  by Bertil Bergstrom
 

 
Hotel
  Facilities 5
  Ambience 5
  Service 5
  Location 5
  Value for Money 4
 
Room
  Bed 4
  Cleanliness 4
  Room Size 3
  Amenities 5
   

Recommendation:  by Colleen Young
 

Very happy with the room we had a toilet problem which was fixed promptly

 
Hotel
  Facilities 4
  Ambience 3
  Service 3
  Location 4
  Value for Money 3
 
Room
  Bed 5
  Cleanliness 5
  Room Size 5
  Amenities 3
   

Recommendation:  by Peter Benfield
 

 
Hotel
  Facilities 5
  Ambience 5
  Service 4
  Location 5
  Value for Money 5
 
Room
  Bed 5
  Cleanliness 5
  Room Size 5
  Amenities 5
   

Recommendation:  by Ivan Nyeo
 

The best hotel i've stayed in all my trips, in terms of value for money. Like the idea the room is Internet Broadband ready. TV programs are good too.

 
Hotel
  Facilities 5
  Ambience 5
  Service 5
  Location 5
  Value for Money 5
 
Room
  Bed 5
  Cleanliness 5
  Room Size 5
  Amenities 5
   

Recommendation:  by Tan, Joen
 

it was great!

 
Hotel
  Facilities 4
  Ambience 4
  Service 4
  Location 4
  Value for Money 5
 
Room
  Bed 4
  Cleanliness 4
  Room Size 4
  Amenities 4
   

Recommendation:  by EDDY SAHRIZAN RUSLI
 

staff are trying to open the door.that's not supposed to happenend

 
Hotel
  Facilities 3
  Ambience 3
  Service 3
  Location 3
  Value for Money 1
 
Room
  Bed 3
  Cleanliness 3
  Room Size 1
  Amenities 2
   

Recommendation:  by Angeline Lim
 

 
Hotel
  Facilities 5
  Ambience 4
  Service 5
  Location 4
  Value for Money 4
 
Room
  Bed 5
  Cleanliness 5
  Room Size 5
  Amenities 5
   

Recommendation:  by Malcolm Taylor
 

One small thing always difficult to understand is why hotels do not provie Ice machine on floors to save room service having to deliver zero value items? We were pleased with the room, good furnishing and comfortable

 
Hotel
  Facilities 4
  Ambience 4
  Service 5
  Location 5
  Value for Money 4
 
Room
  Bed 5
  Cleanliness 4
  Room Size 5
  Amenities 5
   

Recommendation:  by N Spray
 

 
Hotel
  Facilities 4
  Ambience 3
  Service 5
  Location 5
  Value for Money 4
 
Room
  Bed 5
  Cleanliness 4
  Room Size 4
  Amenities 4
   
 
 

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