PARKROYAL PENANG
Batu Ferringhi Beach,
Penang 11100,
Malaysia.

Intro

Curious to see what guests who have stayed in Parkroyal Penang think about it? Read what guests who booked through HolidayCity have said about Parkroyal Penang. We also have reviews by visitors who have visited the hotel (not necessarily through HolidayCity).

Ratings

Overall Ratings by 26 Reviewers is: 4.1 

Average Rating out of 5 Hotel Room Facilities 4 Bed 4.2 Ambience 4.3 Cleanliness 4.4 Service 4.2 Room Size 4 Location 4.5 Amenities 4 Value for Money 3.8		Number of Reviewers Who... Recommend 20 Do not Recommend 0 Neutral 6

Reviews

Reviewer: Tham Yee Phing Date of review: 3 October 2008 Recommends this hotel: YES Recommended for: Leisure Room Hotel Facilities 4 Bed 4 Ambience 4 Cleanliness 4 Service 4 Room Size 3 Location 4 Amenities 3 Value for Money 4

Reviewer: Robert Walter Date of review: 12 May 2008 Recommends this hotel: YES Recommended for: Business, Leisure, Romance, Families, Singles, Couples Room Hotel Facilities 4 Bed 4 Ambience 4 Cleanliness 4 Service 4 Room Size 3 Location 4 Amenities 3 Value for Money 4

Parkroyal Penang Reviewer: Kam Fah Loh Date of review: 24 January 2008 Recommends this hotel: YES Recommended for: Leisure, Families Room Hotel Facilities 4 Bed 4 Ambience 3 Cleanliness 4 Service 4 Room Size 3 Location 5 Amenities 3 Value for Money 4 What I like most about this hotel is its Buffet Breakfast. The food is tasty and they serve fresh fruit juices prepared there and then.

Staff Service Level Not up to par Reviewer: Juliana Thanabalan Simon Date of review: 22 August 2007 Recommends this hotel: Neutral Recommended for: Business, Romance, Families, Couples Room Hotel Facilities 4 Bed 5 Ambience 5 Cleanliness 5 Service 2 Room Size 5 Location 4 Amenities 5 Value for Money 3 I had stayed in this hotel a couple of years ago and found it to be delightful. I was determined to stay there again the next time I returned to Penang. However, my recent stay there (in August) left me feeling slightly disappointed. 1st disappointment: Late Room, Wrong Room We arrived at around 8am in the morning, thinking we would be able to check in to our room as we have made our reservation much earlier. We were not given so much as a "we'll look into it" before being despatched to entertain ourselves and had to wait for nearly 2.5 hours for our room. We had been travelling the whole night and were looking forward to freshen up to begin our long-awaited holiday. I felt the least they could do was offer us a hot towel & a drink. I was after all paying RM460 a night for the room. The room we finally got was lovely (A grand deluxe with private garden) but it wasn't wat we asked for, an ocean view deluxe. As we were too tired (and upset) to argue, we jes stayed put. 2nd disappintment: Room Svc Menu The prices for room services are astronomical and ridiculous. RM77 for rack of lamb??! All u have to do is stroll down to a nearby steakhouse to get it for 1/2 the price. 3rd disappointment: Poorly trained staff If you are going to have an international hotel with an international clientele, you should have staff who can speak and understand English well or the very least smile when asked a question. It was torture trying to speak to the reception staff sometimes, they jes look clueless, busy talking with each other or frowning at guests because they didnt understand. 4th disappointment: Choice of car rental facilities and shuttle service There was only ONE car rental service available at the hotel which Im sure was exorbitant. We paid almost RM188 per day exluding insurance. The shuttle service from the hotel to town are at strange timings and simply not enough. Good things: 1. The breakfast is still one of the best I've ever seen, with its own juice bar and daily changing menu 2. Facilities - The pool, spa, beach, various lounges lend a great ambience to a well-furnished hotel. I have zero complaints about the cleanliness and luxury of the rooms 3. The complimentary water, fruit and cookies left in the rooms after its been cleaned is a nice touch. Overall, the Parkroyal is still a great place to stay for its luxury and convenience. However, the room prices (and everything else) have become ridiculously expensive. It would seem in their attempt to cater to a certain clientele, they have forgotten the needs of the rest of their guests. It's a shame becuase my gd memories have been sullied by my recent one. I may consider going back but it would have to take a pretty big discount on the room rates to get me there.

Reviewer: Kim Poi Heng Date of review: 22 May 2007 Recommends this hotel: Neutral Room Hotel Facilities 3 Bed 3 Ambience 4 Cleanliness 4 Service 4 Room Size 3 Location 4 Amenities 4 Value for Money 2 For the price paid, the size of the room and bed are small.

Reviewer: ian foreman Date of review: 7 March 2007 Recommends this hotel: YES Room Hotel Facilities 4 Bed 4 Ambience 4 Cleanliness 4 Service 4 Room Size 4 Location 4 Amenities 4 Value for Money 4

Reviewer: Mick Cary Date of review: 1 March 2007 Recommends this hotel: Neutral Room Hotel Facilities 3 Bed 4 Ambience 4 Cleanliness 5 Service 2 Room Size 3 Location 5 Amenities 4 Value for Money 2 Check in took more than 30 min, that's a lot when guest is tired from travelling.

Reviewer: Kok Wah Wong Date of review: 17 November 2006 Recommends this hotel: Neutral Room Hotel Facilities 3 Bed 3 Ambience 4 Cleanliness 3 Service 4 Room Size 3 Location 3 Amenities 3 Value for Money 3

Reviewer: kim beardsley Date of review: 10 December 2005 Recommends this hotel: YES Room Hotel Facilities 5 Bed 5 Ambience 5 Cleanliness 5 Service 5 Room Size 5 Location 5 Amenities 5 Value for Money 5

Reviewer: laurence beattie Date of review: 1 December 2005 Recommends this hotel: YES Room Hotel Facilities 4 Bed 3 Ambience 4 Cleanliness 4 Service 4 Room Size 4 Location 4 Amenities 5 Value for Money 3 Musty (damp) smell was the only complaint.

Reviews of Parkroyal Penang  1 2 3

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