When we arrived we were greeted by a very pleasant and helpful young man. We were very happy with our room.
The lounge area was very relaxing and the staff very tentative.
Unfortunately on the second night we decided to eat in the restauant, what a dissapointment!
We decided to eat a la carte as we are not big seafood eaters.
The meal was very ordinary and although the staff that served us were pleasant, I could not understand why every table around us was covered in dirty dishes, dity glasses and half eaten food, not one staff member attempted to clear a table that had been vacated by guests that had eaten and left. As well as this, guests that were eating had to take their own plates to a used table near them and dump them themselves so as they could then have something else from the buffet.
I feel $65.00 per head is a decent price to pay for a buffet meal, you should be able to expect better service.

Wollongong has quite a few excellent restaurants and unfortunately for Novatel many are in walking distance from the hotel.
I have been taught , name of the game is bums on seats,someone needs to explain this to the resataurant staff at Novetel.