In need of some respite after nursing a family member for a number of years, I travelled to Wellington for a long weekend. I found the hotel staff was wecoming, courteous and helpful and the position to the amenities and cultural activities excellent. The only problem was on the Sunday morning when the breakfast room was totally full and we had to wait for a table. Nevertheless the staff were admirable in the way they dealt with a difficult situation, with tact, consideration and patience. They earnt my respect. I have already recommended this hotel to members of my family and friends and will continue to do so. I am looking forward to a return stay too.

Dear Sir We enjoyed our stay in Wellington so much that we were very sad to leave. The hotel is simply beautiful, the staff really friendly and helpful and the breakfast more than yummy! Our room was super clean and we had a wonderful view. Thank you so much. If we ever have the privilege to visit NZ again, we will certainly stay in Hotel Novotel again. Yours sincerey Mr and Mrs Petrus Greeff

Hotel location was perfect for our shopping weekend, easy walking distance to shops & restaurants. Enjoyed staying in our room with comfortable beds & very clean.

A very nice refurbished site. Staff were very good and made every effort to make sure our needs were met. As a Conference venue it was good. Only drawback - I did not notice the cost was in US Dollars!! A bit of a shock - it was not as good a bargain as I thought - but fine anyway!

This hotel was excellent my husband and i loved our stay there everything was great from the friendly service to the great food we had in the hotel resturant,stayed in many hotels around the world this is one of the best. Thanks Novotel.

Judy 19/05/09

THE MAIN ATTRACTION FOR ME WAS THE HOTEL'S CENTRAL LOCATION, HOWEVER MY ROOM WITH HARBOUR VIEW WAS WELL APPOINTED AND VERY CLEAN. I PARTICULARLY LIKED THE COMFORTABLE BED. I WOULD STAY AT THE NOVOTEL AGAIN AND WOULD RECOMMEND IT TO OTHERS.

I travel a fair amount although this was my first trip to New Zealand. The hotel staff was very helpful especially the evening manager who provided very patient assistance to one of my traveling friends who can be quite exciteable.

The reservations were all in order and the room was ready on my arrival just before noon. The front desk staff were courteous, gave me good directions for my meetings that afternoon, and the lunch just after my arrival was served quickly and hot. The hotel was quiet, the rooms comfortable and the drapes closed fully to make the room dark in the early morning sun. The wake-up call was on-time.

The shower had good pressure, there was lots of hot water, and the breakfast was excellent.

I will stay here again when I next come to Wellignton.

My only complaint - no-one asked me if I was a member in a frequent stay program - nor was I offered details on membership. (This was the second Accor hotel I stayed at this trip - the first, near Hong Kong's new airport, didn't ask either.)

Reception staff were very average in their manner towards us - I usually experience a much friendlier style of welcome at hotel receptions.

We had the situation of having prepaid, some time ago, but no longer had the need for all the rooms. I requested that we be given a credit for one room to be used the next night. We were told that under no circumstances could we change the original booking or receive a credit. I found this a very inflexible approach - certainly not encouraging me to use this hotel in the future.

We were told by one staff member that there were no carparks available the night we arrived, yet were told by another staff member subsequently that of course we could have parked in the hotel park as there was always ample parking available. The fact that the carparking was charged for was also different from experiences at other hotels.

In short, I am usually the last person to perceive discrimination in people's behaviour. However, none of our staff felt welcomed at this hotel - and I do wonder if that may have been due to our very multicultural mix and not particularly corporate dress?

The decor was dated and uninspired - predominance given in the bar area to a large screen. Plate of cheese and biscuits was very ordinary and over-priced.

I would not recommend this hotel to others - there are others in Wgtn which I have fel much more comfortable in.

Having lived in Wellington many years ago, I was sure the Novotel on the Terrace would be a great location & it was even better than I hoped. We had easy access to Lambton Quay, the Cable Car (thus the wonderful Botanical Gdns), the TSB venue at Queens Warf for the WOW show (World of Wearable Art annual show).

The staff were most helpful and obliging. The restaurant was very good & food very enjoyable.

We were also easily able to walk to Queens wharf to take a harbor ferry ride that took us to Petone, Soames Island, Seatoun at the harbor mouth & back to central Wellington. We also had just a short walk to the Cuba Street block which was worth a lunch trip.

A highly recommended hotel and a top location.

D & S Marker

great location - staff courteous & efficent
restaurant has an excellent menu catering to all tastes

Room Service although good hot food was delivered on our three nights each time with the wrong cutlery. One night I had to eat my meal with a soup spoon and fork, the next night we had three knives and one fork. We managed and it did not dampen our enjoyment of the food. The dining room service was excellent, very friendly staff and wonderful breakfasts. We will return and would recomended the hotel to everyone.

Very good. Excellent.

Excellent service and food provided by the hotel restaurant. We really enjoyed it. TV remote control nearly out of battery. Dust on the surface of the

spa/sauna/pool would be great

Very comfortable, a nice set up

Very helpful reception staff Quiet and pleasant

A perfect place to stay, handy for the wonderful shopping. Service was exceptional right from the moment we hopped out of the taxi. Excellent room, just right for our needs. We felt really spoilt!