Ratings
Average Rating out of 5
Facilities
Bed
Ambience
Cleanliness
Service
Room Size
Location
Amenities
Value for Money
Number of Reviewers Who...
Recommend
Do not Recommend
Neutral
11 to 20 Novotel Kuala Lumpur Reviews
4
3
The hotel service staff are polite and helpful. Its location is conveniently sited.
Need to improve on Staff Service
5
1
staff are courteous, food is great
Late check-in
We were very happy with the hotel. It was clean, with good facilities and meal options. However, when we arrived 15 minutes before check in time (check-in is 2pm) our room was not ready. We understood this, as we were early, but we were not happy that it took until 2:45pm to prepare our room - 45 mins after the stated check-in time!!! Normally, one can arrive at a hotel well before check-in time and the room will still be ready! This really was not good enough, as we were tired and keen to shower and relax. We also wanted to get out and see KL in the day light, and this wasted our time. The staff gave us complimentary drinks, but just left us sitting in the bar, so we weren't sure if the room was still not ready etc...?!? On a similar note, our room was not made up each day until about 4pm. This was a bit annoying, as we went back to the hotel to relax, but then had staff at the door wanting to make up our room. I believe 12-1pm should be the latest rooms are being made up. No complaints other than this though!
The location is good. It's near the attractions (Twin tower and Bukit Bintang) around 5mins walk and it's also near the skyway train. But the street from the skyway to the hotel is quite dark at night, i think it's okay if u dont walk alone.
2
Valuable
1) Surprised that the hotel ran out of the 1 and 2 hours wireless charge card and the receptionist had the cheek to ask me to purchase the 24 hours charge card when she knew I was checking out in 2 hours time.
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