Introduction


Curious to see what guests who have stayed in Novotel Kuala Lumpur think about it? Read what guests who booked through HolidayCity have said about Novotel Kuala Lumpur. We also have reviews by visitors who have visited the hotel (not necessarily through HolidayCity).
 
Overall Ratings by 39 Reviewers is:  4 
 
Recommended: 30 Not Recommended: 0 Neutral: 9
 

Hotel Ratings (out of 5)


3.7  Facilities 4.4  Location
3.9  Ambience 3.9  Service
3.9  Value for Money    

Room Ratings (out of 5)


4.3  Bed 3.5  Room Size
4.6  Cleanliness 3.9  Amenities
 

1 to 30 Novotel Kuala Lumpur Reviews


 

Awesome

Recommendation:  by Amber Trotter
 
Suitable for: Business, Leisure, Singles, Couples

This Hotel went above and beyond with service, very eager to please. Would definatly stay there again.

 
Hotel

  Facilities 5
  Ambience 5
  Service 5
  Location 5
  Value for Money 5
 
Room

  Bed 5
  Cleanliness 5
  Room Size 4
  Amenities 5
   

Recommendation:  by Chin Alice Kim Yung
 
Suitable for: Leisure

The Room is quite Ok, location is great just next to pavillion shopping mall. The staff has been very helpful and friendly towards us. The internet service charge is too costly, also the printing is too expensive it costs $3.50 per copy!! The buffet breakfast is good and delicious.

 
Hotel

  Facilities 3
  Ambience 3
  Service 4
  Location 5
  Value for Money 4
 
Room

  Bed 5
  Cleanliness 5
  Room Size 3
  Amenities 3
   

Recommendation:  by Steven Leong
 
Suitable for: Business

 
Hotel

  Facilities 3
  Ambience 3
  Service 2
  Location 5
  Value for Money 1
 
Room

  Bed 4
  Cleanliness 4
  Room Size 1
  Amenities 3
   

Recommendation:  by Su Ling Tsen
 
Suitable for: Business

Location of hotel is very good.

 
Hotel

  Facilities 4
  Ambience 3
  Service 4
  Location 5
  Value for Money 3
 
Room

  Bed 5
  Cleanliness 5
  Room Size 4
  Amenities 3
   

Recommendation:  by Shiraz Refai
 
Suitable for: Business

The staff was very courteous, helpful and the service was excellent. I would definitly recommend this hotel to all my friends.

 
Hotel

  Facilities 4
  Ambience 4
  Service 5
  Location 5
  Value for Money 5
 
Room

  Bed 5
  Cleanliness 5
  Room Size 4
  Amenities 5
   

Recommendation:  by Natalie Georgiou
 
Suitable for: Business

 
Hotel

  Facilities 4
  Ambience 4
  Service 5
  Location 3
  Value for Money 4
 
Room

  Bed 5
  Cleanliness 4
  Room Size 1
  Amenities 2
   

Recommendation:  by zhen gu
 
Suitable for: Leisure

 
Hotel

  Facilities 5
  Ambience 5
  Service 4
  Location 4
  Value for Money 5
 
Room

  Bed 5
  Cleanliness 5
  Room Size 4
  Amenities 4
   

Recommendation:  by Swee Cherm Chen
 
Suitable for: Business, Leisure, Families

The staff were all very courteous, each staff we met whether in the lobby, lift, passage way, at the entrance, at the pool they always greet us with a simle that really made us feel good.
The location of the hotel is also very convenient with the all the shopping centre and food around us.
The room are clean and comfortable
We surely had a pleasant stay

I will definitely introduce friends and relative to Novotel

 
Hotel

  Facilities 4
  Ambience 5
  Service 5
  Location 5
  Value for Money 4
 
Room

  Bed 5
  Cleanliness 5
  Room Size 5
  Amenities 5
   

Recommendation:  by George Kompogiorgas
 
Suitable for: Couples

 
Hotel

  Facilities 4
  Ambience 4
  Service 5
  Location 5
  Value for Money 4
 
Room

  Bed 5
  Cleanliness 5
  Room Size 4
  Amenities 4
   

Recommendation:  by GRAHAM KENDRICK
 
Suitable for: Business, Leisure

breakfast was wonderful each morning, and the staff would interact if given a chance. i also used the gym and the staff there were helpful to me, showed a 60 year old how to use the equipment. all in all we enjoyed our stay there and the cost was reasonable, thanks. lynda kendrick

 
Hotel

  Facilities 4
  Ambience 4
  Service 4
  Location 4
  Value for Money 4
 
Room

  Bed 5
  Cleanliness 5
  Room Size 4
  Amenities 4
   

Recommendation:  by Aliff Yoska
 
Suitable for: Singles

 
Hotel

  Facilities 4
  Ambience 5
  Service 5
  Location 5
  Value for Money 5
 
Room

  Bed 5
  Cleanliness 5
  Room Size 4
  Amenities 4
   

Recommendation:  by navya natarajan
 
Suitable for: Business, Leisure, Singles, Couples

 
Hotel

  Facilities 3
  Ambience 3
  Service 3
  Location 5
  Value for Money 4
 
Room

  Bed 3
  Cleanliness 3
  Room Size 3
  Amenities 3
   

Recommendation:  by Mubarak Al Amiri
 
Suitable for: Business, Leisure, Romance, Families, Couples

 
Hotel

  Facilities 3
  Ambience 4
  Service 4
  Location 4
  Value for Money 3
 
Room

  Bed 2
  Cleanliness 4
  Room Size 3
  Amenities 4
   

Recommendation:  by Danielle Zetzer
 
Suitable for: Business, Leisure, Singles, Couples

excellent location

 
Hotel

  Facilities 4
  Ambience 5
  Service 5
  Location 5
  Value for Money 4
 
Room

  Bed 4
  Cleanliness 5
  Room Size 4
  Amenities 5
   

Recommendation:  by daniel baird
 
Suitable for: Business, Leisure

 
Hotel

  Facilities 4
  Ambience 4
  Service 4
  Location 5
  Value for Money 4
 
Room

  Bed 1
  Cleanliness 5
  Room Size 3
  Amenities 4
   

Recommendation:  by Zuhuree Mohamed Rauf
 
Suitable for: Business, Couples

 
Hotel

  Facilities 5
  Ambience 5
  Service 5
  Location 4
  Value for Money 5
 
Room

  Bed 4
  Cleanliness 5
  Room Size 4
  Amenities 5
   

Recommendation:  by Lup Soon Wong
 
Suitable for: Families

The hotel service staff are polite and helpful.
Its location is conveniently sited.

 
Hotel

  Facilities 4
  Ambience 3
  Service 4
  Location 4
  Value for Money 3
 
Room

  Bed 3
  Cleanliness 4
  Room Size 3
  Amenities 3
   

Need to improve on Staff Service

Recommendation:  by Ooi Chat Yeoh
 
Suitable for: Business, Leisure

 
Hotel

  Facilities 3
  Ambience 3
  Service 1
  Location 5
  Value for Money 4
 
Room

  Bed 5
  Cleanliness 5
  Room Size 3
  Amenities 3
   

staff are courteous, food is great

Recommendation:  by YEANG CHOO KOH
 
Suitable for: Business, Leisure, Romance

 
Hotel

  Facilities 4
  Ambience 4
  Service 4
  Location 4
  Value for Money 3
 
Room

  Bed 3
  Cleanliness 4
  Room Size 4
  Amenities 4
   

Late check-in

Recommendation:  by Luke Schneider
 
Suitable for: Business, Leisure, Families, Singles, Couples

We were very happy with the hotel. It was clean, with good facilities and meal options.

However, when we arrived 15 minutes before check in time (check-in is 2pm) our room was not ready. We understood this, as we were early, but we were not happy that it took until 2:45pm to prepare our room - 45 mins after the stated check-in time!!! Normally, one can arrive at a hotel well before check-in time and the room will still be ready! This really was not good enough, as we were tired and keen to shower and relax. We also wanted to get out and see KL in the day light, and this wasted our time.

The staff gave us complimentary drinks, but just left us sitting in the bar, so we weren't sure if the room was still not ready etc...?!?

On a similar note, our room was not made up each day until about 4pm. This was a bit annoying, as we went back to the hotel to relax, but then had staff at the door wanting to make up our room. I believe 12-1pm should be the latest rooms are being made up.

No complaints other than this though!


 
Hotel

  Facilities 3
  Ambience 5
  Service 3
  Location 5
  Value for Money 4
 
Room

  Bed 5
  Cleanliness 5
  Room Size 4
  Amenities 5
   

Recommendation:  by Pisinee Mangkonkarn
 
Suitable for: Business, Leisure

The location is good. It's near the attractions (Twin tower and Bukit Bintang) around 5mins walk and it's also near the skyway train. But the street from the skyway to the hotel is quite dark at night, i think it's okay if u dont walk alone.

 
Hotel

  Facilities 4
  Ambience 4
  Service 4
  Location 5
  Value for Money 5
 
Room

  Bed 5
  Cleanliness 5
  Room Size 4
  Amenities 5
   

Recommendation:  by Blassius, Wu Liew
 
Suitable for: Business

 
Hotel

  Facilities 2
  Ambience 2
  Service 2
  Location 3
  Value for Money 2
 
Room

  Bed 4
  Cleanliness 4
  Room Size 1
  Amenities 2
   

Recommendation:  by emily khoo
 
Suitable for: Business, Leisure

 
Hotel

  Facilities 3
  Ambience 3
  Service 2
  Location 4
  Value for Money 3
 
Room

  Bed 4
  Cleanliness 4
  Room Size 3
  Amenities 3
   

Valuable

Recommendation:  by King Ho Chan
 
Suitable for: Leisure

 
Hotel

  Facilities 3
  Ambience 4
  Service 4
  Location 5
  Value for Money 4
 
Room

  Bed 5
  Cleanliness 5
  Room Size 3
  Amenities 4
   

Recommendation:  by Jieh Tan
 
Suitable for: Business, Leisure, Singles, Couples

 
Hotel

  Facilities 3
  Ambience 4
  Service 4
  Location 5
  Value for Money 4
 
Room

  Bed 5
  Cleanliness 5
  Room Size 5
  Amenities 3
   

Recommendation:  by Kim Meng, Patrick Tan
 
Suitable for: Singles

1) Surprised that the hotel ran out of the 1 and 2 hours wireless charge card and the receptionist had the cheek to ask me to purchase the 24 hours charge card when she knew I was checking out in 2 hours time.

 
Hotel

  Facilities 4
  Ambience 3
  Service 3
  Location 4
  Value for Money 2
 
Room

  Bed 3
  Cleanliness 3
  Room Size 2
  Amenities 3
   

Great Stay in KL

Recommendation:  by Vicki Bowden
 
Suitable for: Business, Leisure, Families, Singles, Couples

WE had a very enjoyable stay in the Hydro Novotel, Kuala Lumpur. The staff were friendly and helpful. The food was great value for money and the beds were extremely comfortable. My husband didn't snore while we there so we both slept well every night.
The hotel is within easy walking distance of the central shopping region but just off it so that traffic noise is not a problem. Crossing the street to the hotel can be a bit difficult at times but taxi access is simple.
During our stay, housekeeping seemed to be having a little trouble with their staff but the supervision was good to ensure all linen was changed as required. The rooms were well cleaned at all times.

 
Hotel

  Facilities 5
  Ambience 4
  Service 4
  Location 4
  Value for Money 5
 
Room

  Bed 5
  Cleanliness 5
  Room Size 4
  Amenities 5
   

Recommendation:  by Tze Yin Hew
 
Suitable for: Business

would have been better if the refrigerator is stocked,work up one night thirsty for a beer and cannot find any. do look after maintenance. your shower bracket is loose. check-in, coffee hse and housekeeping staff are pleasant.

 
Hotel

  Facilities 3
  Ambience 4
  Service 4
  Location 5
  Value for Money 5
 
Room

  Bed 4
  Cleanliness 4
  Room Size 3
  Amenities 3
   

Recommendation:  by CALTEAU Patrick
 

 
Hotel

  Facilities 3
  Ambience 3
  Service 4
  Location 4
  Value for Money 3
 
Room

  Bed 4
  Cleanliness 5
  Room Size 3
  Amenities 4
   

Recommendation:  by Lindsay Corbett
 

 
Hotel

  Facilities 4
  Ambience 5
  Service 4
  Location 5
  Value for Money 5
 
Room

  Bed 4
  Cleanliness 5
  Room Size 4
  Amenities 4
   

 
 

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