rooms are too close to each other and easily hear the voice from other rooms

The Mercure Welcome were not allowed to use the swimming pool or spa though it was sign posted around the hotel, it seem pretty ridiculous to split hotel in half. then the spa was not in use which did not have any sign at all nor in the swimming area. also i expect when i book the money comes out of bank straight away, though it apparently went in after stay, after the lady tried to get me to pay for accommodation, this means i would of paid twice after refusing to pay as going on holiday i had spent a bit. before i even arrived at the hotel i noticed the money didn't go out so i e-mailed and spoke to them on the phone which they had confirmed it was fine, but no. Pretty small, not much of view. good for one night stay

Reception very helpful when rung TV broke down twice. Water was dripping from the roof into the bath on one occasion. Had booked a twin room, got given a double room, had to advise

Bar closed early, mini bar in room had little in it, so no substitute. Perfect city centre location though. The room was clean, but it smelt slightly of urine. There was also a lack of storage space - no drawers or shelves for clothes, just the hangers in the warbrobe.

The hotel was very clean, the breakfast was very good value and the staff were all lovely. We will be using this hotel again when we are staying in the city. The air conditioner didnt seem to be working very well, but i think this was because it was 40+ degree's so we under stood. It wasnt unbearable.

One day the bathroom has been attended but not the bed.

The service provided by the staff was excellent. The lady at the information counter, in particular, was most helpful. The room was clean but the bed was a little too soft.

Lousy view of fire escape

THE ROOM WAS VERY NICE COULD HAVE DONE WITH AN EXTRA SPARE PLUG SOCCKET.

This hotel was ideal for a short stay. If we were to stay for any longer than our six days the room would have been far to small too unpack luggage etc. Over all it was clean and modern and the info desk wasc a great help. I thought the sports bar closed a little early which in turn forced you into the casino room if you like a late drink. I wouldn't mind returning sometime in the future as you get what you pay for!

All staff very friendly and food great. We became involved with a drug intoxicated person that wandered into the foyer. The girl handled the situation superbly. He smashed milk etc on the floor and she did so well.

Location is excellent. Friendly and professional staff. I increased my stay with them with 4 more nights. Room 1020 is located next to the elevators, which can be heard during the night... The bathroom was a bit dated. Excellent housekeeping though! Spotless clean.