All the staff were courteous and helpful but I would like to especially commend Chris, on the Concierge desk, for his efforts to help with our online check-in problems and his follow up the next day to ensure we were on the Skybus on time. The location of the hotel was a major plus and would be one of the most important reasons why I would stay there again.

I would recommend this hotel to you because it is convenient and near rail station, many restaurants nearby including Chinese Restaurants. The room is good and my family accomodated a twin rooms with inter-connection that absolutely met my requirement.

The hotel was in a very convenient location, being in the heart of the city, very clean and comfortable, though on the small size. The only problem was the walls are a bit thin. you hear when the toilet chain is flushed, though I was lucky and did not have noisy neighbours. I thought this hotel was very good value for money.

We used the restaurant for breakfast and for one evening meal. Very satisfied and will return. We had travelled by train from Adelaide and had transport from the station. My wife likes the site as it is close to a great variety of shops and a great stop off place to download purchases. Thank You Tony Hopkinson

The Hotel Mercure Welcome is located in the city center just on the outskirts of ChinaTown. This is a superb location. The staff was very friendly. They went out of their way to help me get to and from the airport and give me information about the town. The doors close at 9pm and you have to use your key to get in after that time but it was not a problem. The rooms were small but pretty clean. The TV channels were all fuzzy in my room. It was a bit hard to watch the news since the sound was all wonky, but other than that it seemed alright. The blowdryer was very low power. It never dried my hair, so I just had to let it go au naturale. It is in a central location, about 10min walk from Flinder's Street Station and 5min walk from Central Station. It is noisy on the street but you can't hear anything inside the hotel. Very quiet. I will be sure to stay there again!

The main reason I stayed in the hotel is because of its location which is really great. However the cleanliness and ambience could be better. The room I stayed in was way too small but I suppose manageable for a short stay where one only comes back to sleep. The staff were always polite and courteous

Generally I am impressed with the location of the hotel. It is located at the centre of Melbourne city, convenience and almost walking distance to all the attraction.

But I hope the hotel room will be soon refurbish soon so that it will have a better looking room, such as ensure the wireless/network cables and air-con working properly before letting enyone stay-in the room. Also the hotel should change the old model of TV, table, carpet is too old, etc.

THIS IS ONE OF THE FOUR (4) "MERCURE" HOTELS IN MELBOURNE AREA AND WAS OF STANDARD 3.5 STAR QUALITY. WOULD PROBABLY STAY AGAIN THE NEXT TIME.

A great hotel to stay in, with friendly staff members.This hotel is in a great location, with all the whistle and bells.

There was a mix up with,our rooms as i had ordered three rooms and asked that they be next to each other this didnt happen .The staff were great in making sure we were all on the same floor and close There was a mix up as two of us had the same name and when i got the key to my room i found other bags in it The duty manager fixed up istraight awqay what had happened was the bags belonged to our daughter we found the staff most helpful in every thing we asked for and it was grea to get buckets of ice when we needed them thanks for agreat stay

Jan

The hotel was really close to shops, entertainment and transport. We thoroughly enjoyed our stay and would love to return again one day.

A centrally located hotel makinf it convenient to shop in downtown Melbourne and be able to access public transport with ease.

The rooms are very comfortable and the staff are very helpful, polite and efficient.

The room was small and there was very unpleasant smell in the room. I couldn't tell what it is but something you don't want to be around. If you're travelling alone and looking for a hotel in a great location at a reasonable price, this is the one. Otherwise, don't expect.

The staff were courteous and helpful on arrive. They organised our bus transfer for the next day. The hotel looked after our baggage for the day whilst we went touring around Melbourne.

The Mercure Welcome in is very central to everything and I would gladly stay again. This was my second stay at the Mercure Welcome.

I would like to commend the young man who greeted me at the door of the hotel and carried my suitcase to the reception area. His warm, "welcome" set the tone for a most enjoyable few days. The staff at the reception consolidated the welcome and were always very warm, friendly and obliging.

I found the location of the hotel, delightful. I was sorry that I was there for business reasons as I would have loved to explore the immediate surrounds. The hotel is obviously in a lovely place with a distinct character. I look forward to visiting it at my leisure, in the future.

Our stay at Mercure Welcome Melbourne Hotel was what we expected, for the time spent on our holiday. Staff were excellent, friendly and informative. With my wife having Fibromyalgia Syndrome, the advantage of having David Jones, Myers, and Bourke St Mall, almost on the doorstep, helped us tremendously, for she could not walk very far, and had to rest often. Tram stop outside the main entrance made travelling around the city easy. Small cafe's an the vicinity also helped, as did the convenience of Tour Boooking agency across the road,in Dick Smith's Mall. Short walk to Church also handy.
Breakfast was very good. We had a disappointing meal for dinner at the same restaurant as served breakfast. A plate of Fish and Chips' with Tartare sauce, was not that we expected. The one piece of fish was served with an enormous Bowl of chips, which, would have have catered for a family of four! At $28.00 each it was the most expensive meal of fish and chips we have every experienced. We wanted to have a dinner at the restuarant of the Grand Mercure on the Sunday, but the premises were closed for the week-end. We ended up dining out! Otherwise fine. We enjoyed our stay. AJO.

Convenience of location was the main reason for our brief visit for a concert at Melbourne Arts Centre - a comfortable walk away, so no transport problems, although public transport was close and convenient if required.
Room was basic but adequate and answered our needs - clean, comfortable bed and clean efficient bathroom.

We have stayed in this hotel previously and find its central locality most convenient to our needs. The room was serviced satisfactorily and was clean and quiet. I would have no hesitation in recommending the hotel to anyone who is intending to stay in central Melbourne and she we return to the city we will look to stay ther again. My only concern is that the room rate for the weekend of the Australian Grand Prix was almost double that of the rate available at other times and since it is the same room with the same service, this excess profiteering, while to be expected in a present day commercial enterprise, is nevertheless disappointing.

My son and I only stayed for one night as we were en route to Adelaide to see my daughter and family. However for the one night we were at the hotel we found the staff to be extremely helpful and courteous. We were a little late arriving but we enjoyed our meal even though the staff must have been getting ready to close the restaurant.
I am not likely to return to Adelaide but would have no hesitation in passing your name on to friends who were looking for accommodation in Melbourne.

Melbourne - a very under rated City after visiting Sydney. A mediocre Hotel in a good position to get around and see Melbourne centre with little difficulty. Plenty of good cheap eating places abound in the area. May have picked the wrong type of room - a twin , double room worth paying the extra.