Ratings
Average Rating out of 5
Facilities
Bed
Ambience
Cleanliness
Service
Room Size
Location
Amenities
Value for Money
Number of Reviewers Who...
Recommend
Do not Recommend
Neutral
31 to 40 Mercure Johor Palm Resort And Golf Reviews
4
5
3
Staff members were exceptionally nice and helpful.
1
2
Quality of Room Service menu can be greatly improved. I was actually served burnt pizza for room service... Room lightings/refrigerator plugs were tampered/removed by previous guests but were not replaced properly. Bed side lamps were poorly integrated to central console
Reception staff are quite aloof, not warm as you would expect in a resort hotel. Only will use this hotel if you are planning to catch a flight from Senai or playing golf at the golf course. Bed was sqeaky and noisy. No hand towels in bathroom only 2 bath towels. Ordered room service, soup came without bread rolls even though there's a butter knife. Food quality ok but only luke warm.
My confirmed booking for 2 interconnecting rooms was not ready on arrival at close to midnight with 2 extremely tired small children. Hotel told me they had only received a booking for one room. Beds had been made but sheets were dirty. It was obvious someone had been sleeping in them then remade bed. One of the toilets had been used and not flushed.
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