Introduction
Curious to see what guests who have stayed in The Swanston Hotel Grand Mercure Melbourne think about it? Read what guests who booked through HolidayCity have said about The Swanston Hotel Grand Mercure Melbourne. We also have reviews by visitors who have visited the hotel (not necessarily through HolidayCity).
 
Overall Ratings by 11 Reviewers is:  4 
 
Recommended: 9 Not Recommended: 1 Neutral: 1
 

Hotel Ratings (out of 5)
3.8  Facilities 4.9  Location
3.5  Ambience 3.8  Service
3.8  Value for Money    

Room Ratings (out of 5)
4.5  Bed 4  Room Size
4.4  Cleanliness 3.6  Amenities
 

1 to 11 The Swanston Hotel Grand Mercure Melbourne Reviews
 

Recommendation:  by Cindy Kar Yee Wong
 
Suitable for: Business, Leisure, Singles

 
Hotel
  Facilities 4
  Ambience 3
  Service 4
  Location 5
  Value for Money 4
 
Room
  Bed 4
  Cleanliness 4
  Room Size 4
  Amenities 4
   

Recommendation:  by Leonard Sekelick
 
Suitable for: Business, Leisure, Families, Singles, Couples

 
Hotel
  Facilities 4
  Ambience 3
  Service 4
  Location 5
  Value for Money 4
 
Room
  Bed 5
  Cleanliness 5
  Room Size 3
  Amenities 3
   

Recommendation:  by Leonard Sekelick
 
Suitable for: Business, Leisure, Families, Singles, Couples

 
Hotel
  Facilities 5
  Ambience 4
  Service 5
  Location 5
  Value for Money 4
 
Room
  Bed 5
  Cleanliness 5
  Room Size 5
  Amenities 5
   

Recommendation:  by Paula Bruce
 
Suitable for: Business

 
Hotel
  Facilities 5
  Ambience 5
  Service 4
  Location 5
  Value for Money 4
 
Room
  Bed 5
  Cleanliness 5
  Room Size 5
  Amenities 5
   

Recommendation:  by Joanne Ciccarelli
 

 
Hotel
  Facilities 4
  Ambience 4
  Service 3
  Location 5
  Value for Money 4
 
Room
  Bed 4
  Cleanliness 4
  Room Size 4
  Amenities 4
   

Recommendation:  by kim semple-ashlin
 

room was a bit smaller than they looked on the advertizing...clean comfortable and service excellent though. best bed ever!

 
Hotel
  Facilities 5
  Ambience 4
  Service 5
  Location 5
  Value for Money 4
 
Room
  Bed 5
  Cleanliness 5
  Room Size 3
  Amenities 4
   

Recommendation:  by John Alexandrou
 

i left my phone charger at the hotel and had to ring up nearly a week later to chase it up. Why didn't they ring me? they had my number! airconditioning didn't work and when we raised it the problem stayed. Slept in a cold room.

 
Hotel
  Facilities 3
  Ambience 3
  Service 2
  Location 4
  Value for Money 2
 
Room
  Bed 4
  Cleanliness 4
  Room Size 4
  Amenities 3
   

Recommendation:  by Jean Yeo
 

Friendly staff

 
Hotel
  Facilities 3
  Ambience 3
  Service 4
  Location 5
  Value for Money 4
 
Room
  Bed 4
  Cleanliness 3
  Room Size 4
  Amenities 3
   

Recommendation:  by Marilyn Woodward
 

The aircon was running very poorly - very hot even though on 10 degrees

 
Hotel
  Facilities 3
  Ambience 4
  Service 4
  Location 5
  Value for Money 4
 
Room
  Bed 5
  Cleanliness 5
  Room Size 5
  Amenities 2
   

Recommendation:  by Theo Claessens
 

 
Hotel
  Facilities 3
  Ambience 3
  Service 4
  Location 5
  Value for Money 4
 
Room
  Bed 4
  Cleanliness 4
  Room Size 3
  Amenities 4
   

Recommendation:  by David Whelan
 

 
Hotel
  Facilities 3
  Ambience 3
  Service 3
  Location 5
  Value for Money 4
 
Room
  Bed 4
  Cleanliness 4
  Room Size 4
  Amenities 3
   
 
 

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