Description
Q1.  What year was The Swanston Hotel Grand Mercure Melbourne first built?
1990
Q2.  The hotel was last renovated in ...
2006
Q3.  How many guest rooms are there?
200
Q4.  How many guest floors are provided?
13

Facilities
Q1.  Does The Swanston Hotel Grand Mercure Melbourne have a private car park?
Valet Parking 1 charge per 24 hours or Self Parking 1 charge per 24 hours AND additonal charges apply per exit during this time.
Q2.  Is the hotel provided with lifts/elevators to the guest floors?
Yes.
Q3.  Does the property have Internet Access?
Yes.
Q4.  Is the reception open 24 hrs?
Yes.
Q5.  Is there a tourist area within easy reach of the hotel?
Yes. Grand Mercure Hotel on Swanston is conveniently located right in the heart of Melbourne's business and shopping district. It is only at a walking distance to theatres, cinemas, popular restaurants, nightclubs, major business houses and government departments. Melbourne's famous trams stop just outside the hotel to enable easy, fun travel to the rest of this great city.
Q6.  Is your hotel children-friendly?
Yes.
Q7.  Can I request baby cots?
Yes, free of charge.
Q8.  Can I arrange for babysitting services?
Yes.
Q9.  Does the management allow guests to bring pets?
Pets not allowed.

Rooms
Q1.  What are the differences between the room types?(If there are more than one room type)
A range of spacious and comfortable guest rooms are available to cater to a all accommodation requirements. Executive Rooms with a choice of King, Queen or Twin share. Deluxe Suites, and Executive Suites. All rooms feature the unqiue benefit of opening windows for fresh air.
Q2.  Are the ensuite bathrooms at The Swanston Hotel Grand Mercure Melbourne provided with showers or bathtubs or both?
Yes.
Q3.  Can inter-connecting rooms be provided, on request?
Yes.
Q4.  Are handicapped/disabled rooms provided?
Yes, on request.
Q5.  Is air-conditioning available?
Yes.
Q6.  Are smoking rooms available upon request?
Yes.
Q7.  Can I request for a non-smoking room?
Yes.

Dinings
Q1.  What is the cost for breakfast at The Swanston Hotel Grand Mercure Melbourne?
A La Carte menu.
Q2.  What breakfast foods are served?
Buffet Breakfast and A La Carte menu.
Q3.  What is the cost for lunch?
A La Carte menu.
Q4.  What would be the charges we can expect for dinner?
A La Carte menu.

Transfers
Q1.  What is the distance from The Swanston Hotel Grand Mercure Melbourne to the city centre? (In Kilometers/Miles)
In the heart of the city (CBD).
Q2.  What is the distance, in kilometers or miles, to the airport?
Approximately 25km from Melbourne International Airport.
Q3.  How far is it to the train station? (In Kilometers/Miles)
Spencer Street Station, approx 1.2km away.
Q4.  Can airport transfers be arranged by the hotel?
NA
Q5.  How much is a taxi from the airport to the hotel?
Approximately AUD38.
Q6.  Can you give the detailed directions from the Airport to your hotel?
Tullamarine Fwy from the airport. Exit onto Western Ring Road, M80. Then exit onto West Gate Fwy, M1. Continue over West Gate Bridge. DO NOT EXIT ONTO CITY LINK, which is a paid tollway. Instead continue straight and exit onto Power St. Follow this stree t then turn right into Clarendon St. Cross the Yarra River and turn right into Flinders St. Approx 9 streets along, turn left into Russell St. Then turn left into Little Bourke St, a one way street. Cross Swanston St then left into Louden Place.
Q7.  Can you give the detailed directions from the train station to your hotel?
From Spencer Street Station, Interchange here to taxi, tram or suburban train ( Swanston Street 200 metres from the hotel).
Q8.  What is the closest subway station? (If applicable)
Swanston Street 200 metres from the hotel.
If the information you required is not shown above, please send us an enquiry by clicking here. We will respond to your question within 24 hours (Monday to Friday) and 48 hours (Saturday and Sunday). 
i left my phone charger at the hotel and had to ring up nearly a week later to chase it up. Why didn't they ring me? they had my number!
- posted Tuesday, February 07, 2012