Our room was not ready when we entered it, but the staff, very quickly and efficiently got it ready and we had a pleasant overnight stay. The staff apologised profusely, which showed how upset they were, but these things happen , and no harm was done. We found the "restaurant" somewhat restricting in its menu, and as a result went elsewhere for our dinner. The free wifi internet service was a bounus as we were able to use our "softphone" and call back to Ontario for no charge.