Overall the service is good, but prices for some items are not too reasonable, for example S$15 per person is too pricy for a breakfast that offers so little variety.

-Library should add more reading materials. -We requested Non-smoking room.

Surroundings of the hotel is too quiet. On CNY, we wanted to go for karaoke session but unfortunately, it closed and we are quite sad as the town area is very far from the hotel for us to enjoy. Minibar is not functioning well. Pls take some actions into it.

I suggest hotel give free access to games room / or give 2 hours complimentary games per room for billiard / snooker ) Extra bed per room night is on the costly side.

You have some really obliging excellent

not enough recreational activities

Reception crew quality not consistent. Sometimes extremely good, sometimes they do not know anything. For example, I called them from the Ferry terminal and one of them told me that I have to my own taxi from terminal to the hotel.

1. The room entry card was not programmed. Had to make an extra trip to get the card done. Notice other guests have the same problem. The water was extremely slow flowing. There was no shower cap provided.

Limited place for meals Provide extra pillow or blanket in the rooms.

- Requested for smoking room. Instead had a non-smoking room. Since I check in late at night and tired to bother have a room change. Next morning I asked the guest service and they told me that the only comment they had on my reservation list is one bedroom, there must be a miscommunication with the travel agent and you...So, I am not too sure who had the miscommunication here!?!Moreover, at my confirmation email clearly stated my request.

Good

Jacuzzi and steamroom now cannot be used, disappointed. Not enough activities or games if you bring kids. Suitable for couples.

the hotel service staff were very friendly and helpful during our holiday cleanliness of the room makes us

Excellent. They have everything under-one-roof, from spa to kids club! The room is spacious for the family! Love it!

The Spa was very good, and pool area nice - great for kids. Bathrooms not properly cleaned -1) dead plants left in the pots,

It hard to get reservstion for massage services. The food variety at the BBQ buffet over the weekend is not as good as the previous time i went.