Treated ourselves to a bit of luxury after 3 weeks in a camper van! Hotel was nice although we felt a bit dishevelled and looked down on by the other guests who were all glammed up (it wasn´t like the hotel was super expensive though!). Don´t walk from town though as it´s too far and up a big hill. There´s a free bus which the hotel didn´t mention until after we got there! Some of the rooms have lake views and ours didn´t which was a bit of a shame.

The hotel is favored by large coach parties judging by the entrance notice board; however once past this point you could be forgiven for thinking you were the only people in the hotel. Room was airy, spacious, clean and with a great view, a small balcony with table and two chairs an excellent place to have breakfast.

Room came with large comfortable bed, TV, Music system and I think video player, although why you'd be watching videos' rather than exploring Queenstown is beyond me.

Town is a 5-10 minute walk, but a free bus visits the hotel every 30 minutes and takes you directly there and back.

We didn't eat at the hotel as we spent time in Queenstown with the large variety of local restaurants. Judging by the number of people who did eat in, the meals were good.

Would definitely go back to this hotel.

beautiful pool facility. great decor. was allocated a top floor room with a breathtaking view.

We were upgraded to a villa which was very spacious with many extra emenities

Hotel staff was obviously expecting, that I should acept offered room. Assistance to clear the case was very little. At 03:30 pm one of the booked rooms was not ready. The booked category was no more available. (What is the use of reservation then???)

The hotel was superior. You could use a second jacuzzi spa perhaps outside. One is small for the facility. Additional changing room if possible. The accomodations were excellent

I have never experienced more welcoming & pleasant staff. In more than 30 years of travelling this was my most pleasant stay.

a little hard to find as one could just drive by and not notice the location which I thought was on the lake but is actually on a hill overlooking the lake. Probably just a lack of attention on my part. no worries

Our ONLY remark: Pls add more internet access facilities.

I would highly recommend this hotel. We were upgraded to a Villa and it was gorgeous and everything we could have ever wanted.

Elevator was out of order in our 3 story building during our 5 day stay. This was inconvenient and difficult for my wive with a knee problem, but the hotel promptly relocated us to the 1st floor.

Excellent facilities and decor

We were very grateful for an upgrade on our 2nd visit. The lake view was stunning Zipper connecting the 2 beds to make it kingsized was uncomfortable. Had to request feather pillow 6 times over 2 visits before it was delivered

The staff was excellent and very helpful The 3 bedroom villa was very nice, but parts of it were dusty....especially the wood stairs, and the wood cabinet had some dirty wine glasses inside.

Needs a fast Internet connection for guests.

Absolutely loved it!!! Beautiful. The Villa was excellent. The decor was beautiful and everything in working order. All appliances were readily available, excellent stay.

Some maintenance required to appliances eg. dishwasher, washing machine, concertina partition track. Entertaiment centre dated and needs upgrading.