Ratings
Average Rating out of 5
Facilities
Bed
Ambience
Cleanliness
Service
Room Size
Location
Amenities
Value for Money
Number of Reviewers Who...
Recommend
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Neutral
111 to 120 Heritage Hotel Cameron Highlands Reviews
3
4
2
5
There were good facilities, but the gym was closed while we were there. Ambience was wonderful in the lobby and Rainforest Cafe but not so good in the corridors and room. The food in the Cafe could be improved - good variety but not as enjoyable to eat as it might have been. Decor a little dated; would have been good to have a safe, and the hot water kept running out on the first shower, but otherwise a pleasant and comfortable room.
The public stairwells etc were very dirty - lots of bird poo. The serivce in the bar was appalling. The barman hadn't a clue how to mix drinks. The breakfast was the worst I've had. However, the hotel was close to a number of good restaurants. Nice to have balcony but fittings, furnishings and bathroom are looking very tired.
Response time from house keeping is very very slow. They provided only one towel for 3 people. It took more than 12 hours to and 3 phone calls to get one more towel!!
1
Housekeeping is not up to 4* hotel standard
1) the corridors need to be cleaned regularly . the colour sense of the room needs to be improved.
Internet facility is good but shold be opened 4 hrs for overseas visitors where there is time difference.
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