Description
Q1.  The Gardens Hotel & Residences was first opened in ...
2008
Q2.  Renovation to the hotel were last carried out in ...
2009
Q3.  What is the total number of rooms available?
627 units (448 hotel guestroom and 151 fully-services residences)
Q4.  How many guest floors are available?
37 floors (Hotel: 18, Residences: 19 floor)

Facilities
Q1.  Can I park privately at the property?
Car park is sharing with the Mall, chargeable at RM5.00 nett per car per entry.
Q2.  Is the hotel provided with lifts/elevators to the guest floors?
Yes, we do have lift in the hotel with total of 6 units.
Q3.  Does The Gardens Hotel & Residences provide Internet Access for its guests?
Yes, all our promotion rates is inclusive of internet access in a room. Limited 1 user access per room, additional user is chargeable either at RM30.00 nett per 2 hours or RM60.00 nett per day.
Q4.  Is a 24 hr reception available?
Yes, our hotel reception is open from 00:00 – 24:00 hours.
Q5.  Are there any nearby tourist attractions?
Yes, our hotel is strategically located in Mid Valley City, one of the most compelling leisure, hospitality retail and office destination in South East Asia. We are connected with The Gardens Mall and link to Mid Valley Mega Mall within walking distance. The nearest place of interest as follows:- · Bangsar dining and entertainment enclave – within 5 minutes drive · Istana Negara - King's Palace – within 10 minutes drive · National Museum – within 10 minutes drive · Petaling Street (Chinatown) – within 10 minutes drive · Bird Park & Botanic Gardens – within 10 minutes drive · National Monument – within 10 minutes drive · KL Tower – within 25 minutes drive · Kuala Lumpur City Center (KLCC) – within 30 minutes drive
Q6.  Is your hotel children-friendly?
Yes, we are.
Q7.  Can guests request baby cots?
Yes, we do provide baby cot on complimentary based on first come first serve basis.
Q8.  Are babysitting services provided upon request?
Yes, we have babysitting services in our hotel. The charges as follows:- · 7am-11pm (normal charges) = RM15.00 nett per hour · 11pm-7am (midnight charges) = RM50.00 nett per hour
Q9.  Does the management allow guests to bring pets?
STRICTLY NO PETS ALLOWED.

Rooms
Q1.  What are the differences between the room types?(If there are more than one room type)
Guestrooms at the hotel offers excellent expanse of space from 38-40 sq meters inclusive of 3 executive floors. Deluxe - Comes with 38sq meters, in-room facilities, broadband internet access, bathrooms amenities and breathtaking view of either KLCC or Federal Highway. Exec. Deluxe - Located on 25-27th Floor, it comes with additional executive floor privileges’ for guest, 38sq meters, in-room facilities, broadband internet access, bathrooms amenities, pillow menu selection and breathtaking view of either KLCC or Federal Highway. Exec. Premier - Located on 25-27th Floor, it comes with additional executive floor privileges’ for guest, 40sq meters, in-room facilities, broadband internet access, bathrooms amenities, pillow menu selection and breathtaking view of either KLCC or Federal Highway.
Q2.  Are showers or bathtubs available in the rooms at The Gardens Hotel & Residences?
Yes, we do have a separated long bath and rain shower.
Q3.  Can I specify that I would like inter-connecting guest rooms?
Yes, we do have inter-connecting room for Deluxe category only. Total of 36 units, limited 2 units per floor.
Q4.  Can I request for a handicapped/disabled room at the establishment?
Yes, we do have 1 room available for handicapped/disabled person.
Q5.  Are air-conditioners available in the rooms?
Yes, all rooms are equip with individually controlled air-conditioning units.
Q6.  Would it possible for me to request for a smoking room?
None as we are strongly emphasis on a non-smoking environment.
Q7.  Can I request for a non-smoking room?
All our guestrooms are non-smoking units.

Dinings
Q1.  How much does it cost for breakfast at The Gardens Hotel & Residences?
Buffet Breakfast is chargeable at RM52.00 nett per adult; RM 26.00 nett per child (6-12 years old) at the SPREAD (All day dining restaurant)
Q2.  What is available for breakfast?
International buffet breakfast
Q3.  How much does it cost for lunch?
Buffet Lunch is chargeable at RM85.00 nett per adult; RM 42.50 nett per child (6-12 years old) at the SPREAD (All day dining restaurant)
Q4.  How much does it cost for dinner?
Buffet Lunch is chargeable at RM95.00 nett per adult; RM 47.50 nett per child (6-12 years old) at the SPREAD (All day dining restaurant)

Transfers
Q1.  How far is it to the city centre? (In Kilometers/Miles)
Within 20 kilometers from city center.
Q2.  How distant is the airport? (In Kilometers/Miles)
Within 65 kilometers from Kuala Lumpur International Airport (KLIA).
Q3.  How distant is the train station? (In Kilometers/Miles)
Within 0.5 kilometers from KTM Mid Valley Commuter Station.
Q4.  Can airport transfers be arranged by the hotel?
Yes we do provide hotel transfer to Kuala Lumpur International Airport (KLIA). Charges as follows :- · Citra Executive – RM150.00 nett per car per way. Maximum 4 persons per car. · Citra Limo – RM180.00 nett per car per way. Maximum 4 persons per car. · Mercedes “E” Class – RM280.00 nett per car per way. Maximum 4 persons per car. · Starvic MPV – RM280.00 nett per car per way. Maximum 6 persons per car.
Q5.  How much is a taxi from the airport to the hotel?
Normal taxi fare from Airport to our hotel is approximately RM80.00 nett per taxi per way.
Q6.  Can you give the detailed directions from the Airport to your hotel?
Using KL-Seremban Highway, head towards Kuala Lumpur and exit at Taman Desa; which is approximately 6 kilometers from Sg Besi toll.
Q7.  Can you give the detailed directions from the train station to your hotel?
Using KTM commuter, which is just one-stop from KL Sentral to Mid Valley station.
Q8.  What is the closest subway station? (If applicable)
Trust the above is clear and in order. Should you require any further assistance or more information, please feel free to contact me directly.
If the information you required is not shown above, please send us an enquiry by clicking here. We will respond to your question within 24 hours (Monday to Friday) and 48 hours (Saturday and Sunday). 
The location of the hotel is my prime reason for staying here. The hotel being new and the use of the Executive Floor also adds my choice.
- posted Saturday, February 04, 2012