if the hotel can arrange for trishaw rides at not an overcharged rate as the trishaw peddlers themselves.

Excellentlayout.

The location of the hotel is excellent! It is very near all the food places and easy access to drive to Jonker Walk. It is only 5 mins walk away from the shopping areas. Room was better than expected. The room given to us had an excellent view of the Malacca Straits.

the staff at the coffeehouse could do a better service.just provide with a warm smile could make our morning breakfast and day much better

Wireless of wifi service is very common in most places and are free of charge, hope the Hotel managementcan can consider this.

For the extra bed (with cost - MR 60), the hotel should provide either breakfast or food voucher.

Hotel pool not safe for young children

The pool was very good but we were disappointed the spa was being serviced. We realise it was not the fault of the hotel these things have to be done. maybe next time we stay it will be Okay. THE ROOM WAS EXCELLENT BUT THE ONLY PROBLEM WAS THE AIR CONDITIONER WAS VERY NOISEY SO WE HAD TO TURN IT OFF AT NIGHT.

The toilet bowl blocked and water overflowing. Waited for almost half day before being fixed. The agony of having to pee into the bathtub. Called and called and called and the response was ok but no action.

The chairs at the pool need to have the covers changed.Quite undesirable to look at. It had fresh paint smell. However,we had our rooms changed

Many of the restaurants were closed for b'fast

The reception counter should be beautified. it is so dull and not attractive. There got to be some brightness and the must be a focal point for all tourist coming in. Potted plants must be filled to create beauty. Snack bar need to change the confectionery cakes everyday, not the same thing. Guest should be provided with mineral water free, instead of charging RM4.00 Room is cleaned everyday and very tidy. It is comfortable and good ambience.

Access to the hotel from the carpark is horrible especially if you are carrying luggage. You need to walk up several flights of stairs from the carpark (no lift or escalator to/from the carpark). The food at the Japanese restaurant was expensive but not fresh. It was self service buffet style. They (Japanese Restaurant) kept all the good stuff behind the counters and would ration it bit by bit causing unnecessarily long wait and ques. The restaurant also mislead customers' into thinking that lobsters were available as part of the buffet. It had to be ordered at extra cost. Stayed at the Equator Club Room that seems pretty run down and poorly maintained. The shower at the bath-tub didn't work. Expensive but slow internet connection. Room had ants crawling all over the place.

Very comfortable room with all relevant amenities.

This hotel was perfect for us. Comfortable clean an within walking distance to evrything. Room was excellent

good location and prompt service.

Excellent service. We left our camera in the taxi and the hotel staff (in particular, the door man) helped us track down the driver and retrieve our camera.