breakfast should also be included in the room package

you should change the bed cover becoz of the smell and look old

Nice landscape around the hotel. All staff whom we met were polite and they are nice to us. The balcony need a fresh coat of paint.

TV channels did not meet expecation. Not all local TV channels availables. TV1 and 8TV not availables.

The bathroom bathtub pipe is slightly leaking as i can hear water flowing noise.

Should provide more entertainment facilities ie. Tennis court, boling & etc, coz quiet boring during night time. The basin water tab not function properly, only hot water coming out.

This hotel is very well patornised, and very busy at the counter during check in time. The rooms were only available after 3pm so can forget about checking in early. Although the furnitures in the room look weathered but they are in very good working conditions.

Too Far in the mountain area. too high which makes it cold specially when there are no warm A/C provided in the room Cold, the bed, sheets, blankets were all cold and almost felt wet.

Child playroom was useful. The door lock was stiff. TV reception was poor.

The hotel was very understaffed. We often had to wait a long time for anything to be done. They also demanded additional fees for anything extra such as $5 for an extra towel.

Check in service was quite bad. There was a long wait in-spite of check in being mentioned at 2pm. I only managed to get my rooms at 4 pm

Children room amenities not maintained, TV/VCD not working properly. Shower water pressure to low,

Service was slow, but I noted the staff present were all trying very hard to cope. What about planning & management in a 420-room hotel? Perhaps it's the peak season, but then why charge extra if the hotel is unwilling or unable to provide normal service expected of? The 'extra' room tariff collected should be used to pay for overtime or part-time staff during the peak season. Managers should help out & not stay behind the front line or go on holiday or leave. They have to remember they are in the service industry.

bit smelly and not very clean

Could improve on swimming pool. Nice balcony view.

swimming pool open on time, provide breakfast more towels

Hotel should provide various packages for different type of customers. I particularly like the value package (cash rebate). I have been subscibing to this package all my previous visit to the Hotel. However, I was not offered with this package in this recent visit. There should be curtains for the kitchen and front door windows to provide privacy.

plus a curtain for the window of kicthen because i stayed at first floor which same level to car park...it very clear when we look from outside to inside.

The water pressure is low, hard to take bath :-(

Price did not include breakfast The room was fine

Nil No stopper in the bath tup and sink.

Most of their pool table that we wanted to use is spoilt. The male service staff who attended to us is very rude. Refused to answer our question and also destroy our pool game without informing us. The room is not very new and the fridge is not cold. No hand and floor towel provided for toilets.