Ratings
Average Rating out of 5
Facilities
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11 to 20 Eaton Hotel Hong Kong Reviews
3
2
4
1
5
The bed was very firm with little give
room is way too small
Good location. Staff very helpful and couteous. Bed too soft for weak backs, but nice comfortable pillows. Aircon can be controlled to desired temperature - rare in most hotels.
The hotel appeared to be quite compact/small in many aspects: the room (see prior comment), the lobby, the breakfast room, etc.). Also, the reception staff was not too friendly and helpfull. To make things worse, wasn't it a 4(!)-star hotel??? It seems as if they have forgotten that they work in the hospitality industry. On this trip we have traveled to Bali and Taiwan first before arriving in Hong Kong. In Bali and Taiwan (Taipei, Kaohsiung) the service was definitely much better. The breakfast was so-so, could also be better for a 4-star hotel. If we had not booked the hotel through holidaycity.com and had to pay the normal room rate, it would definitely not be value for money. The only thing that stood out was the glass atrium that houses the astor cafe I believe. We wanted to sit there to have some (non-alcoholic) drinks, but were sent away to the Planter's Bar. One was expected to have a meal in the glass atrium. The bed size was too small for two persons. The reception desk said that even the more expensive rooms (i.e. suites, executive rooms, etc.) had the same doublebed size. The room was still small in spite of being the deluxe room. We would not like to know the size of the regular room!
The room (1030) I stay on 23/9 ~ 24/9 is okay, but the room (511) on 26/9 ~27/9 is very bad, super small. (510 made to 511 & 512)
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