Ratings
Average Rating out of 5
Facilities
Bed
Ambience
Cleanliness
Service
Room Size
Location
Amenities
Value for Money
Number of Reviewers Who...
Recommend
Do not Recommend
Neutral
41 to 50 Dorsett Regency Reviews
3
5
4
Room was great. It was annoying to have my iron and ironing board taken from the room. I had to call service one every time i needed to use my iron. Housekeeping even knocked on my door at 7.30 am to ask for the iron that i requested the previous night. I am sure the irons are not precious commodity and not gold plated. Customer service first!!!
I really liked the people at the front desk since they were friendly and helpful. However, twice housekeeping woke me up in the morning to do cleaning when I was still in the room which was very annoying. I did not expect that in a four-star hotel. Also, they forgot to give me towels once.
When we booked the hotel, spa is one of the consideration. Dissappointed spa is closed for so long due to chinese new year. That should be mentioned when booking is made. Television program is not so good. Clearer picture hope to be found. The rest.. excel!
2
1
I was refused check-in by the reception staff because I did not print out the confirmation note. Only after appealing, (about 3 times) with the staff that they reluctantly check their system to verify my booking. To add to my embarrassment, they were not at all polite and coming from a 4 star hotel, this level of hospitality is dissapointing! I requested for a king size bed but was given 2 single beds joined together, least that they can do is to give me a queen size bed
Towel provided was not good. The bath room was not clean enough on our first night stay.
A notice to ladies, they don't allow you into the Spa - it's for men only.
We came back to this hotel as was clean and near to where we shopped and ate.Would recomend for family as the breakfast was excelant and spacious rooms. Rooms and bathroom are a good size and very clean.We asked for non smoking but could smell the stale smoke in the hallway.We had to ask both for bath towels each stay at the hotel.Price was reasnable as was the location near the shopping district.Staff very helpful.
The front counter officer are rude. Very bad services rendered, I will NOT recommend this hotel to anyone. The room carpet are stained and dirty which gives out a bad odour.
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