Ratings
Average Rating out of 5
Facilities
Bed
Ambience
Cleanliness
Service
Room Size
Location
Amenities
Value for Money
Number of Reviewers Who...
Recommend
Do not Recommend
Neutral
21 to 30 Crown Promenade Hotel Melbourne Reviews
4
5
2
3
Service in most cases was good; but not all. (1)the room service menu in the room was not up to date. After spending 20 minutes deciding on my meal and ordering it, I then got a call back 10 minutes later to say the wine I had selected was not on the new menu, which would be delivered to the room in a day or so's time. Also, the fine thatb was finally delivered was not the wine I finally ordered. Further the food was of poore standard an. (2) Regarding check in, I was not told that I would need to swipe it in the lift in order to get to my floor. After five minutes of repeatedly pushing the floor button, I wws fortunate that a staff member came in and advised me what to do. (3) The wrong newspaper was delivered to my room. (4) On check out, I advised the clerk during the payment transaction that my bags were still in my room. Despite that he still locked me out of my room by cancelling my room access card.
The faciliites and location were excellent. However we did order cocktails off the menu in the Tonic Bar and the bar staff had trouble making them. At $13 a pop you would expect them to be experienced in this. The bed was extremely comfortable but the pillows were not.
The staff were very helpful. We had a lovely view and I was very impressed with the size of the room.
Hope hotel will provide sandles.
the crown promenade is my favourite hotel in Melbourne! I try not to stay anywhere else!
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