Ratings
Average Rating out of 5
Facilities
Bed
Ambience
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41 to 50 Copthorne Orchid Hotel Penang Reviews
4
5
people were very friendly and most helpful we loved our time there was a bit noisy at the time due to construction going on next door but still we had a great time
2
1
3
There were a lot of construction work going on next door, most probably will carry on for the next year. They work all day right through to the evening, so sitting by the pool was very noisy and unpleasant. the hotel itself is a bit run down and neglected. I think either you or the hotel should have informed me about the construction work next door. I would have considered a different hotel otherwise. In my opinion, if you are promoting this hotel, you should be aware of these things. room was a bit out dated, needs a renovation. Size & view was good
When we were asking if the hotel has a beach we were answered by receptionist that has not. So we use taxi to go to beach on another part of the island. But later we relised that hotel has a nice beach.
receptionist poor attitude. lack of transportation to the city... tv poor receiving. bath tape loose and need to call many time till they fix it...
Old and a bit dirty doesnt seem to be thouroughly cleaned. Could do with renovations or at least a paint job
The front staff was not very helpful, not people oriented and social skills needs improvement. Can't lock the toilet door. Carpet was stained and uneven.
I checked in at 4pm, the room is not ready although i booked to check in by 12pm. I waited 30 min at the lobby for room to be ready. This is rare case for most of the hotels. The cashier's customer service level should be improved further.
Check-in staff is friendly and helpful, always there with a smile. Ther hotel is not crowded with excess staff, yet it is funtctional and effective. It gives you the good feeling that things get done but the staff were not seen doing it. Just like Singapore's Changi airport. Rooms are quite big, spacious and clean. Interior well laid out, good view of the sea. Only setback is that there was constructions going on next door. And our sea view included a big yellow tower crane.
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