Excellent location right opposite the harbour & restaurants, l min. walk to aquaduct & restaurants, had lovely room overlooking harbour, very comfortable. Parking is $28.00 per day in the carpark next door.

The location of this Hotel is exceptional and the view from my room was amazing unfortunatly the weather this period spoiled it a little.On checking in the staff were very proffesional and friendly.The lobby area was a very clean and comfortable place to lounge about on a choice of around 6 comfortable couches Overall my stay was enjoyable and on my next visit to Auckland I will stay at this Hotel Cheers Mike

We were very happy with our stay. Very convenient location, great view very helpful and pleasant staff.

The location is in a good and convenient for visitors. Staff courteous is fine and willing to service guests.

A spectacular view from the upper floors. Hotel is starting to show its age but the view more than makes up for that. A gentleman with an exceptional memory in the reception area bought a smile to our faces.

Arrived early but did not get requested early check-in. Staff very curteous but hotel did not offer a lot (sauna, small restaurant, very small workout facility). Location was superb. In need of remodeling; has potential.

Enjoyed the stay - hotel a bit like me - aged and needing a facelift. Facilities were pretty good considering the age of the hotel. Bathrooms a bit tatty around the edges, and could do with a refurbishment. Bed was comfortable, linen clean and fresh. Didn't check out the in room bar, so cannot comment on that. Close to the facilities I was visiting. Obviously there is no way to control the noise from late night/early morning revellers, so just had to go with that and got to sleep around 3.00 am but was able to sleep late till 8.00 am - this probably wouldn't worry a romantic couple, or a leisurely stay, but business, families etc could find it a bit noisy. Car park was great, but lucky I had a small car and was able to squeeze into the last space against the far wall. Staff were great and very helpful - loved the cleaning lady on level 5 - had a bit of a laugh with her. The rate was reasonable and I would probably stay again. Unfortunately cannot comment on food as I didn't eat in.
Thanks again.

Great location for the price. Staff were very helpful.

The hotel is old but age can be disguised. The room had a good feel but the front desk, lobby, lift etc are all tatty and looking worse for wear. Staff were pleasant and polite but service only average. I live in Japan and am used to smart service and no delays. Perhaps I'm spoilt. Checking in whilst waiting for a difficult customer in front took some time. There were no spare staff to help alleviate the back log. A typical problem in NZ these days in their efforts to economize and improve profits (Share holders mow important than Customer "American" syndrome). Calling the front desk, they took an eternity to answer.
Location great. A random fire alarm took the staff by surprise. They did not seem confident in their efforts to clear the building. Car Park ticket wicket dislodged from ground when inserting ticket. Not a good look! Toilet seat loose. Lift hand rail loose. Maintenance man definitely not on the ball. Might stay again due mainly to location.
Ken.......

- At these days, internet access is a must for most customers, and charging for it is really not pleasant. Besides, you are charging it really expensive... Really not good for business, neither mine neither yours...
This comment applies for the 3 Holliday Inn hotels I stayied (Auckland, Suva and Santiago).

- Bath is one of the great points on a stay. You have really lovely rooms, but the towels are far away to be pleasant... If you want to avoied it to be stolen, there are smartest ways to make it.

BR.

My biggest disppointment was not having wireless connection in my room. Instead I had to go downstairs with a lot of other people. Cleaner was a bit late in cleaning the room.

Great view!

Compared to the Copthorne I stayed at in Christchurch. This hotel was pretty ragged. The features of the room were clearly worn and aged.

Service, particularly breakfast and dinner was rather chaotic. Staff willing but evident lack of management.

GOOD POSITION GREAT VIEWS

Looking a little bit tired - especially restaurant area

There wasn't enough information provided, for example, I looked everywhere for a room service number and yet I would always have to go through reception to get room service. The internet which your hotel has advertised is missleading. Bad internet service there is no port and the wirless signal is weak and you have to pay for a wirless card. Sorry but that's just bad service. The bathroom, require renovation as there was a hole in the wall. The furniture in the rooms is old and smells stale.

at meals staff did not tell us the procedure to help yourself or wait to be served

Very disappointed in service in dining room on our first night - there wasn't any. The only problem was the noise coming from the area - we virtually had no sleep on the Saturday night. Not much use if we had to go to work.

This was not a 4 star hotel as advertised. This is 3 star at best. We were on 7th floor, and there was still a lot of street noise. Carpets stained, in poor condition. Paint in poor condition.

The room was great and we just loved the view of the harbour and the street below. There was something going on the whole time, but it wasn't noisy.

Rooms are very tired and badly need doing up. The room was very noisy from late night party goers and taxi drivers tooting there horns early in the morning. So not very much sleep!! There was NO hot water in the morning for a second shower (my husband had one, when it was my turn, there was NO hot water at all, nothing came out of the tap!!)

We used few of the hotels amenities as such, but the atmosphere was pleasant and the staff had smiles for everyone. Lovely room overlooking Auckland Harbour. After a long trip from Los Angeles, we were really happy to arrive at the hotel at 9.30am and for them to say our room was ready and we could check in straight away. Great news.

Very noisy on the Saturday night due to the location and the nightclub facilities in the hotel.