Intro
Curious to see what guests who have stayed in Angsana Resort & Spa Bintan think about it? Read what guests who booked through HolidayCity have said about Angsana Resort & Spa Bintan. We also have reviews by visitors who have visited the hotel (not necessarily through HolidayCity).
Ratings
Average Rating out of 5
Facilities
Bed
Ambience
Cleanliness
Service
Room Size
Location
Amenities
Value for Money
Number of Reviewers Who...
Recommend
Do not Recommend
Neutral
Reviews
4
5
Staffs are very service oriented
3
Staff are very courteous and helpful. The room was on the corner and good view as well, even the room itself was not as high quality as we expected. But the service was really high standard as the banyan tree group.
Looking for a mid week outing, Bintan location was just right. One hour ferry from Singapore gave us a minimal distance to travel. The white sands of the beaches, the coastal greenery were so peaceful. The restaurants had good food and fun in or outside options. The spa was good. Quiet setting in or outside. The staff gave wonderful massages. The room was clean, comfortable and had a lovely view of the garden, pool and Sea. Only negative was the fogging that occurred Tuesday night at 11pm. Since we had gone to bed early, it did wake us up.
Staff are very courteous, helpful and well trained. Congratulations. Keep up the good work. It is good for the hotel image and reputation. Service provided are beyond normal expectation. Will definately recommend to others.
Angsana Spa
1
Overall the experience at Angsana was great, the food was reasonable ( the Banyan Tree was fantastic) , the hotel staff did their best to help where ever possible, however I was extremely disappointed to hear that one of the Spa staff who looked after my mother during a 3 hrs head to toe package , talk incessantly, encouraged my mother to give her a tip by way of explaining her personal situation back in Village, and suggested that my mother meet her in the reception so that she could personally take the tip. We spent USD1200 over days/nights and I think for 4-5 star hotel this is totally unacceptable behavior. My mother ia quite a timid woman and the reason why she didnt say anything at the time was she feared that the spa woman may not give her the service she she paid for. I would highly recommend the hotel to educate their staff regarding soliciting the guests to pay tips !
Staff were great!
2
All the staff at the hotel very very helpful and always willing to help with any questions/queries - they made us feel very welcome at all times even if we were just passing through the reception they would say hello with your name (which amazing that they can remember all their residents name) The hotel has lots to do but if you wanted to leave the hotle and just go for a walk out of the hotel area it was impossible as it too far away from the main roads and in the evening there were no lighting to leave the resort so you are kind of restricted to Angsana and Bayan Tree.
Should provide DVD and CD player
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