Hotel is good friendly staff,centrally located

Like to go shopping when in KL and hotel location is situated at most the shopping area which my family like to go eg Masjid India, Pasar Seni and Petaling Street. Easy access aslo by light train to Berjaya Centre.

From the very minute my family and I entered the hotel lobby, we already felt the warmth and comfort of its ambience. As we approaced the reception counter, we were greeted by the courteous and handsome front desk manager who helped us to check in. The check in process was no hassle at all and was done in a professional way and we didnt need to wait long even though we had booked 3 rooms separately. The rooms were really clean, and the toiletries in the bathroom were arranged neatly. The best part of the stay was breakfast. I really enjoyed the restaurant setting with cushions and such which made it very comfortable. The food was BEST!!! There was a variety of food served during breakfast, which I seldom get from other hotels. Overall i really enjoyed my stay there, esp when it is situated walking distance to Chinatown and 10 mins drive to Bukit Bintang. I will definitely stay here again in my future visits. My only hope is that there will be a swimming pool so that the children can enjoy their stay there.

Me and wifey have stayed at the said hotel before. Our latest stay was our fourth. The room have been revamp and refurnish since we last been there. The front desk was helpful and courteous as always. We check-out in a hurry as we were rushing for an appointment . As such, i had left a dozen cupcakes inside the hotel room fridge . We only realised abt the cupcakes abt an hr later. I called up the front desk manager (sad to say that i can't recall his name) and ask him if he can get someone to check in the fridge if the cupcakes are still there. The manager called me back in ten mins and infd me that i can collect the cupcakes at the front desk . The cupcakes was specially ordered for my two daughters who were back in s'pore.

If you are looking for a good hotel that is nearest to the China town, this is it.

My stay with the hotel was confortable because it is centrelise location easy for me and my family to go around KL,the only disappointed on me ls the bath room no long bath.

I call the housekeeping and not coming. No sandal's room

Service at for breakfasts was very good, good breakfast spread too, has variety of food to choose from. However, I was very disappointed at check-in time. The non-local girls were slow, don't seem to know what they were doing, don't quite understand even when I spoke English or Malay and attended to others who came after me!! The local manager (an Indian lady) tried very hard to make guest feel welcome & comfortable despite having to wait our room to be ready as guests had checked out late and the hotel was very booked. Room is great, however didn't feel secure as the Ancasa flr was has a corridor outside our window. I didn't realise Ancase flr is on a low flr, not specified in the booking information. I would have preferred a higher flr as I've stayed once before the hotel changed its name.

Check in time been delay and delay. Original informed that room will be ready after 1 hour, but it has been delay to another 15 minutes. When we got to the room (after been informed that the room is ready), the room actually was not ready and nobody was cleaning the room. This give bad impression to tourist.

The breakfast is one of the best among all the others KL hotels. I feel the hotel is worth the it as it is very affordable. The service is excellent. I like the room. Clean and comfortable.

The hotel check in time is 2pm. Overall the room conditions is okay for us. Clean and comfort.

Request for 2 single bed but it was not recorded in the computer system. If hand or face towel is provided it would be appreciated.