Intro
Curious to see what guests who have stayed in Airport Gateway Hotel Auckland think about it? Read what guests who booked through HolidayCity have said about Airport Gateway Hotel Auckland. We also have reviews by visitors who have visited the hotel (not necessarily through HolidayCity).
Ratings
Average Rating out of 5
Facilities
Bed
Ambience
Cleanliness
Service
Room Size
Location
Amenities
Value for Money
Number of Reviewers Who...
Recommend
Do not Recommend
Neutral
Reviews
Friendly Helpful Convenient & Good meals
5
4
On checking in the staff were extremely helpful and friendly, very keen to assist us with any concerns directions and needs. The girls in the restruant were very happy and obliging at all times , the only confusion we had was when asking for a lift to the airport early the next morning was to get our booking in, unfotunately while waiting for flight confirmation we left our booking too late and had to leave a lot earlier than ideal ,lesson learnt . Enjoyed the whole experience will do it again have already reccomended this Hotel to others as a frinedly convenient location with great meals and service, by the way we had the smorgasboard that evening very nice. Kind Regards Greg Margie Williams Your Friends on the West Island
Staff very courteous and helpful. We didnt get a wake up call as the phone was faulty. A staff member was sent to our room to advise us our shuttle was ready and when they found our phone was faulty it was reported straight away. We left our car in the car park and went on holiday knowing it was safe and sucure. We will use this Hotel again. We have given our friends information of this Hotel.
Great hotel, but...
3
Location is perfect for an early flight. Food was not outstanding (poor choice for vegetarians) although the cheese plate was excellent. Information of staff was a bit confusing (e.g. reservation in the restaurant is necessary, but restaurant was almost empty). Internet did not work although staff contended that everything should work properly. All in all, we had a great time during our stay at your hotel! Best regards Dr. Beatrice Roth
Wake up call did NOT happen Pick up by shuttle at airport was made very long and drawn out in the middle of the night.Over 1 hour. $7.00 for very small liqueur glass half full of very average Port in Bar over the top.
Stopping off
We had just flown from Hong Kong with a stop-over in Sydney; so we were very tired. Our room was quiet, near to the laundry which we used and had the welcome addition of doors out into the garden, which we appreciated very much.
1
What I liked about your hotel: internet access in the lobby closeness to the airport free shuttle to the airport no airport noise--I spent 3 nights total and never heard a plane cleaning staff were very friendly The young woman who works the front desk during daytime hours has a radiance and peace about her that was quite wonderful. She's perfect to greet guests and deal with complaints.
2
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